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Management

HRM Review


September ' 05
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Women in the Workplace
Business Etiquette or Back to Basics?
Work Attitude: Think Corporate
Boss and Employee Morale
Teams: Different Strokes for Different Folks
Management Education: Retention Strategies
Intel in 2004: Looking for Growth Strategies
Training and Development: Concepts and Cases
     
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Women in the Workplace

- - Radha Mohan Chebolu

The gradual ascendancy of women in the power hierarchy, overcoming workplace discrimination in the corporate sector displays not the change in the outlook and the perception of the management, but the strenuous efforts made by dynamic women in that direction. The successful journey of women from `periphery' level to that of `centerstage' in the organization, in the backdrop of technology-driven economy, is characterized by many dynamics about which a glance is attempted in this article. The emerging trends in the workplace, towards empowering women, as part of promoting business in the competitive market is found to be an unfinished revolution demanding more attention.

Article Price : Rs.50

Why Indian Firms are Struggling with Gender Diversity

- - Aditya Khanna

The major challenges of retaining women employees in the four leading firms namely Hindustan Lever, Johnson & Johnson, Procter & Gamble and Shoppers' Stop are emphasized here. Based on research and the discussions held on retention of women employees in these firms, they have implemented the necessary measures to overcome these challenges.

Business Etiquette or Back to Basics?

- - Colonel VRK Prasad

Business etiquette is getting more and more relevant as businesses are spreading across nations. Proper behavior coupled with polite and effective communication skills, and a pleasant disposition aid a manager in being successful. Though most of it might be what we had learnt back at kindergarten, how many of us can actually recollect enough to practice it today?

Article Price : Rs.50

Work Attitude: Think Corporate

- - Sadhana Deshmukh

The workplace is changing. Economic changes on a global scale are putting pressure on the employers and employees. Also, there is a rapid change in the technology used and work has become more challenging and interesting. This change requires new skills, and most importantly the right attitude.

Article Price : Rs.50

Boss and Employee Morale

- - K Nagarajan

Improving employee morale has been one of the hot pursuits of Human Resources Departments. There have been a lot of debates on how to improve the morale of the workforce, and much has been talked about and written on this aspect. Simple, plain thinking and observation untainted by any personal prejudices will reveal that it is the work environment that either boosts or spoils the employee morale. This article throws light on the role played by the immediate boss in boosting the morale of his subordinates.

Article Price : Rs.50

Teams: Different Strokes for Different Folks

- - Sumati Reddy

This article stresses on the importance of using teamwork to accomplish challenging organizational goals. In this respect, it illustrates the popularity of using teams through a description of different kinds of teams, such as cross-functional teams, virtual teams, merger integration teams, etc. It also asserts that teams offer a flexible organizational form, which has the potential to replace bureaucratic organizational forms, thereby, freeing up latent organizational energy and channelizing it into creative uses.

Article Price : Rs.50

Management Education: Retention Strategies

- - Jayanta Kishore Nandi

Irrespective of their status, most of the management institutions are facing tremendous problems in getting and retaining talented knowledge workers in their institutions, resulting in poor quality education, increasing frustration among management graduates remaining unemployed after huge investments in their studies, etc. Thus, getting and retaining talented knowledge workers has become the key issue in management education. This article is intended to understand this key issue and suggest some preventive measures for retaining talented knowledge workers.

Article Price : Rs.50

Goodlass Nerolac Paints

Intel in 2004: Looking for Growth Strategies

- - Ravi Madapati

Before I retire from Intel, I want a piece of Intel technology touching every human on earth, every minute of every day, in every aspect of their lifestyle. - Patrick Gelsinger, CTO, Intel

Article Price : Rs.50

Training and Development: Concepts and Cases

- - V V Ramani

Basically, training provides the retention and motivation of staff in an organization. No training department survives by conducting training sessions all the time. Assessment of every individual after the program enables him to know how much of the learning is put to practice. Training involves using professional role players to improve the existing training courses.

Article Price : Rs.50

HR Perspectives
  • HR's Crucial Role in the Establishment of Spirituality in the Workplace
    Full Text: The Journal of American Academy of Business, Cambridge, Vol. 7, No.2, September 2005.
  • Succession Planning - Is Your Organization's Future at Risk?
    Full Text: www.authoria.com
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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