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Management

Case Folio


September '07
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It Happened in India : The Story of Pantaloons, Big Bazaar, Central and the Great Indian Consumer
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Disney's Strategies in China

-- Satya Prakash Medisetti

Cheap Chinese Goods : Boon or Bane for Consumers?

-- Shirisha Regani

Balancing Creativity and Ethics in Advertising

-- Debapratim Purkayastha, Rajiv Fernando

Volkswagen's Acquisition of Skoda Auto : A Central European Success Story

-- Shirisha Regani and SS George

This case discusses Volkswagen's (VW) acquisition of Skoda, a Czech Republic-based car manufacturer. Set up in the late 1800s, Skoda was one of the oldest car companies in the world. The company and its cars had enjoyed considerable repute in the first half of the 1900s. However, its fortunes turned after the Second World War, when it first came under Nazi control and was later nationalized by the Czechoslovakian government. By the 1980s, Skoda cars had lost track of the technological advancements in the West, and were widely derided for their poor quality and unreliability. In 1991, VW acquired a stake in Skoda. Following this, VW went about systematically transforming Skoda's image and establishing it as a reliable mass market car brand.

The steps VW took to transform Skoda are discussed in this case. The case talks about the various dimensions of the transformation, including the HR aspects, the production improvements, new products launches, and image-building initiatives. It concludes with a discussion of Skoda's role and position in VW's business portfolio, and the company's future prospects.

The Chappell Way (A) : A Case Study in Team Building and Group Dynamics

-- Debapratim Purkayastha and Rajiv Fernando

This case is about the coaching style adopted by Australian cricket legend, Greg Chappell (Chappell) as the coach of the high profile Indian cricket team. The case discusses the various initiatives undertaken by Chappell to bring about a radical change in the Indian team as part of his `Vision 2007' and make them top contenders for the 2007 World Cup. The coaching method, which was personally researched by Chappell and his business partner Frazer, was very unconventional. In addition to unusual training drills, the team members also took part in lectures on concepts in lateral thinking and other concepts and methods that are generally used in management training.

The case also discusses the public spat between Chappell and India's most successful captain Sourav Ganguly (Ganguly) which led to the ouster of Ganguly from the team. Chappell's handling of the issue related to Ganguly, who had many loyal supporters in the team, was criticized. Some experts felt that Chappell lacked the human touch and cultural sensitivity that was so important for the success of a coach.

The case highlights various issues in human resource management and organizational behavior and generalizations can be made to the corporate work environment.

Marketing Strategies of Harley-Davidson

-- Indu P and Vivek Gupta

The case discusses the marketing strategies of the US-based motorcycle manufacturer Harley-Davidson Motor Company (H-D). It details the marketing mix elements of H-D including product, price, distribution and promotion strategies of the company. Notwithstanding the success of H-D's marketing strategies, some critics were of the opinion that H-D was not focusing on its core competency, i.e., motorcycles, and said that by putting its logo on several products, the company was diluting its brand. Analysts also criticized H-D's dealers, saying that they still had a long way to go in maintaining good relationships with the company's customers.

It Happened in India : The Story of Pantaloons, Big Bazaar, Central and the Great Indian Consumer

--Authors: Kishore Biyani and Dipayan Baishya Reviewed by Kankana Chaudhury

It Happened in India is the autobiography of Kishore Biyani, the man behind the retail revolution in India (Big Bazaar, Pantaloons, Central et al). The book also provides an insight into the Indian retail market and the mind of the Indian consumer. It Happened in India—The story of Pantaloons, Big Bazaar, Central and the Great Indian Consumer is a personal account of the growth of the entrepreneur Kishore Biyani. In his book KB (as Kishore Biyani is popularly known) describes his journey from an introverted child from a middle-class Rajasthani family to becoming one of the most successful entrepreneurs in India.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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