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Management

MBA Review


September '09
Regular Features
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Future of MBA
MBA-HR Specialization: A Campus Placement Perspective
Destination MBA
Impression Management and Career Enhancement
Mukund's Career Dilemma - Part II
Recession: A Great Opportunity for Innovation
Cross-cultural Management
Avoiding Wastage During Recession: Need of the Hour
Personnel Management
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Floral Tycoon : Pocketful of Posies

A true entrepreneur is one who sees opportunities where others see problems. It's all about conceptualizing and creating a niche.

- - Vikaas Gutgutia, Founder and CEO, Ferns N Petals

Ferns `N' Petals (FNP), India's first branded and only organized flower retail chain, was established in 1994. FNP came a long way from being a small 200 sq ft outlet in South Delhi has grown to be a Rs. 60 cr venture today. It enjoys a complete monopoly in the organized flower sector, with a head count of 1,000 employees. Apart from undertaking orders for designing for weddings and corporate functions, it also supplies flowers to the hotel industry. The company also supplies flowers to the hotel industry and major clients include: The Taj Group of Hotels, the Grand Group, Oberoi Hotels & Resorts, Sheraton Hotels & Resorts and InterContinental Hotels. It has tie-ups in Holland, China and Thailand for flowers imports like Orchids and Hydrangea, while the other flowers are sourced from Karnataka, Maharashtra and HP. The company has 80 self-owned outlets across 34 cities of the country. It has also ventured into event management and e-commerce, with flowers being integral to each.

From MBA to MBL: Reinventing the MBA

-- Didier Marlier

MBAs are driving the world And if that is true, we (the author is an IMD graduate) should seriously start challenging the purpose, process and content of our graduate programs. We MBAs led the world to its worst crisis since 1929. We have allowed, short-term profit and have taken greed and deception to be the values that drive some of our most powerful businesses. We are still unable to come up with a convincing response to the world's poverty, unsustainable and damageable growth. This article suggests radically new ways to look at our MBAs and executive education.

Future of MBA

-- Chetan kumar Tiwari

This case study tries to bring out both sides of the coin that what could happen to an MBA student in future 20 years down the line coming out with a degree in his hand. It looks into the present and tries to correlate the things in the broader spectrum for students with an MBA degree in hand.

MBA-HR Specialization: A Campus Placement Perspective

-- Bholanath Dutta

B-Schools need to understand the changing role of HR in the present-day economy and train the students accordingly to update their skills.

Destination MBA

-- Vissapragada Srinivas

Smart MBAs are dedicated, studious and focused on their destination, and their intended career paths are very clear cut. They have the tenacity to cling on until they achieve success and are pro-active in seeking what they want. Modern organizations strongly believe that teamwork is of the essence. In many instances, it has been proved that effective team members make better decisions and can devise new ways to perform tough tasks. Prudent MBAs know that one's attitude influences the behavior of one's peers. So, brand new MBAs need varied job skills and dexterity to demonstrate their dynamism in undertaking hard business pursuits.

Impression Management and Career Enhancement

-- Sweta Banerjee

Impression Management is an important process in the present day internal dynamics of an organization and if practiced carefully and efficiently, both management and employees can benefit from it immensely in as far as the careers and career enhancement are concerned.

Mukund's Career Dilemma - Part II

-- M Bashyakar and Mohandas J Menon

This article reconstructs a real-life situation observed by one of the authors. The names of the characters have been changed to protect their identity.

Recession: A Great Opportunity for Innovation

-- Ninu Susan Abraham

The year 2008 has spelled doom for the global business community. Many global giants, like the automobile giant, General Motors, that had ruled the world in many sectors, were reduced to approaching the US Federal Reserve with a begging bowl. People have suddenly lost faith in investment gurus like Warren Buffet and Alan Greenspan. Their predictions of the stock markets suddenly seemed to go wrong and the markets crashed, with little or no sign of recovery. But despite all odds, some in the field have tried to make an opportunity out of these difficult times, while the others were merely blaming all and sundry for their woes.

Cross-cultural Management

-- Asmita Jha

Cross-cultural management helps an organization to deal with people coming from different cultural backgrounds. Managing workforce diversity is a big challenge for organizations. To manage a diverse workforce, a manager has to do an in-depth study to understand the expectations and needs of each individual. Previously, it was thought that workforce diversity leads to garbled and distorted communication. But, today, many organizations have realized that diversity is an asset, which can enhance organizational effectiveness.

Avoiding Wastage During Recession: Need of the Hour

-- Ponnamma MN

Cost cutting has become the order of the day, be it in a family or in an organization. More often than not, it is observed that the line of difference between useful necessity and expensive wants is too thin for an anxious head of the family or organization to take note of. What one needs to understand is that the money spent on waste needs to be curbed. For this, one has to understand what waste is.

Personnel Management

-- CT George

Personnel Management is a multidimensional dynamic concept which indicates the dignity of the individual as being paramount. Each person is different from others and that an individual naturally attempts to enhance his or her personality, self-development and self-esteem amongst colleagues and friends.

What They Teach You at Harvard Business School: My Two Years Inside the Cauldron of Capitalism

-- Philip Delves Broughton
Reviewed by Rajnandan Patnaik and PK Sahoo

Business education at HBS - is it a rat race or is it a quest to excel in the world of business? Written by an alumnus of the HBS, this book captures the business study, methods, systems, paranoia, deadlines, hard work, personal mortgages - loans and finally life at HBS from a student's perspective.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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