The issue of supply chain alignment with overall business strategy has always
attracted researchers and practitioners. In fact misalignment can cause supply chain failure,
thus increasing the costs and loss of customers for the overall business (Hoek and
Mitchell, 2006). For example, in 2001 Cisco had to write-off inventory worth $2 bn due to
poor management of sales forecasts and inventory policy pursued by the supply chain
managers. In 1994, IBM had more orders for ThinkPad than expected, resulting in a great stock
out situation which led to a loss of several million dollars. The reason was an
inventory management across the supply chain which proved to be ineffective in achieving
the business goals (Simchi et al., 2007). On the other hand, proper alignment can lead
to successful business. Dell computer is a well-known name in computer business
and literature attributes its success to the alignment of supply chain strategy with
business strategy. Dell's strategic focus is cost and high volume of revenue assures its presence in
the business. The company's supply chain strategy of maintaining faultless delivery quality,
high degree of delivery reliability, short lead times and high delivery flexibility insures
customer satisfaction which is the hallmark of its overall business strategy
(Schnetzler et al., 2004). Similarly, Walmart's supply chain strategy has led to the achievement of its
overall business goals. However, at the top management level dealing with business objectives,
the issue of supply chain alignment is often ignored or receives less interest (Ross, 2003).
A literature review of supply chain strategy and related concepts reveals that
the alignment of supply chain strategies with corporate and business strategies is
considered to be essential for the overall success (Evans and Danks, 1998; Chopra and Meindl,
2005; Happek, 2007; and Simchi et al., 2007). Happek (2007) considers that only a
proper alignment of business and supply chain strategies can result in successful business.
But companies often have major gaps between their highest level of business strategy
and their supply chain strategy. According to the author, the prevalent approach is to
build up a supply chain strategy after the business strategy has been defined. However,
the approach results in certain level of difficulties in a developing business strategy which
can support options for infusion of very powerful supply chain models, guaranteeing
success in the business environment. |