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Welcome to the IUP Journal of Knowledge Management

Jul '17
Previous Issues

The IUP Journal of Knowledge Management is a quarterly strategy journal that focuses on product knowledge, services knowledge, process knowledge, customer knowledge and knowledge assets. IJKM helps organizations to respond to rapid changes in a systematic manner.

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  • Services Knowledge
  • Process Knowledge
  • Customer Knowledge
  • Knowledge Assets
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Knowledge Management in Polish Enterprises
Human Workflow Task for ONE-Admin of Mediator for the Interaction of Internet Protocol Network and Transport Network Management System
Intellectual Capital Efficiency of Indian Firms: An Empirical Analysis
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Contents
(July 2017)

Knowledge Management in Polish Enterprises

--Agnieszka Bitkowska

Managers are recognizing the role and importance of knowledge management in shaping the competitiveness of their enterprises. One of the reasons for low competitiveness of Polish enterprises is the unsatisfactory level of their involvement in the implementation of knowledge management concepts. This paper aims to diagnose the state of knowledge management in Polish enterprises. The paper presents the results of an empirical research conducted among 170 enterprises operating in Poland in 2016. The results indicate a low degree of advancement of Polish enterprises towards current challenges of knowledge economy. A small number of Polish enterprises uses the concept of knowledge management. One of the main reasons is the lack of knowledge and awareness of managers concerning the importance of using this concept in enterprises. Definitely big enterprises prefer using knowledge management as well as its elements. Recently, an increase of interest in the implementation of this concept has been observed among the managers of Polish enterprises.

© 2017 IUP. All Rights Reserved.

Article Price : Rs.50

Human Workflow Task for ONE-Admin of Mediator for the Interaction of Internet Protocol Network and Transport Network Management System

--Raufu Oluwatoyin Raheem

In order to support the mediator for the effective and key business value delivered during the interaction, coordination and facilitation of communication between the transport network and the internet protocol network management system, there is a need for robust design of human workflow and its knowledge management. The previous process was slower as it usually took days, weeks or months instead of seconds or minutes, due to poor workflow design or poor workflow implementation of the human workflow, or poor human interactive management system. In order to add business value to mediator deployment, this paper designed human workflow architecture for the human participation in the business processes of interaction and coordination between two network management systems. This paper looks at human interaction that provides the maximum advantage to the work artifact. The paper posits that some action(s) need human interaction and decisions during the business process. The paper also discusses the economy of scale of human workflow design, reliability and its knowledge retention in the aspect of knowledge management. We believe that an effective human interactive management system with automated business processes would result in a higher economy of scale.

Intellectual Capital Efficiency of Indian Firms: An Empirical Analysis

--Harsh Purohit and Kamini Tandon

The term ‘intellectual capital’ is normally taken as a misnomer, often understood to be of relevance to only high-technology industries and information and communication technology companies. But, it is important to understand that intellectual capital is essentially relevant to every business organization. Rapid technology advancements, fiercely competitive environments, deregulations, product innovations, etc., have made firms increasingly rely on leveraging intellectual capital, so as to develop strategies for sustained competitive advantage. Management initiatives to execute business strategy can be extracted from firm’s intellectual capital to deliver value. Management of intellectual capital and knowledge management practices can result in significant benefits to an organization that can aid in formulation of business strategy, process design as well as gaining competitive advantage. However, there is limited empirical evidence revealing mixed results of the impact of intellectual capital on financial performance of business in India. Thus, the present study has been undertaken as an attempt to provide important insight into measurement of intellectual capital of publicly listed companies in India and its impact on financial performance.

© 2017 IUP. All Rights Reserved.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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