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Welcome to the IUP Journal of Knowledge Management

Previous Issues

The IUP Journal of Knowledge Management is a quarterly strategy journal that focuses on product knowledge, services knowledge, process knowledge, customer knowledge and knowledge assets. IJKM helps organizations to respond to rapid changes in a systematic manner.

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Information to Authors
Editorial Board
  • Product Knowledge
  • Services Knowledge
  • Process Knowledge
  • Customer Knowledge
  • Knowledge Assets
A Model Based on Core Processes and Knowledge Management to Promote Innovation: A Case of a Mexican Trading Company
Innovative Behavior of Indian SMEs: An Empirical Study
Indigenous Knowledge Practices for Climate Change Adaptation in the Southern Coast of Bangladesh
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(Jan 2017)

A Model Based on Core Processes and Knowledge Management to Promote Innovation: A Case of a Mexican Trading Company

--Alonso Perez-Soltero and Viridiana Leal Soto

Constant changes in the global economy favor development of some companies, but can deteriorate some others. Constant innovation and organizational strategies oriented to search for customer satisfaction and personnel welfare collaborating within a company represent a competitive advantage that helps organizations to sustain in time. Small and Medium-sized Enterprises (SMEs) play an important role in this value chain. The challenge is not only to keep on being in business but also to transcend and generate new knowledge. This paper analyzes the implications of implementing Knowledge Management (KM) initiatives in order to promote the realization of innovations about core processes among collaborators being part of the organization which may in turn impact on the improvement of the work environment and the customer service. This study was conducted in a Mexican company dedicated to the commercialization and distribution of cleaning products. Some of the main results include the work environment. The final customer satisfaction was improved after implementing several KM initiatives and constantly promoting the generation of innovative actions for the core processes. It was also found that given an appropriate environment, collaborators are encouraged to openly participate, to create innovating ideas in their work areas with a better professional and personal development, both within and outside the enterprise.

© 2017 IUP. All Rights Reserved.

Article Price : Rs.50

Innovative Behavior of Indian SMEs: An Empirical Study

--Nomita Sharma

The aim of the present paper is to understand innovative behavior of Indian Small and Medium Enterprises (SMEs). It is interesting to study the innovative behavior of SMEs since they try to innovate while being surrounded by many difficulties. As a result they face a high failure rate in doing so. This failure is due to the presence of barriers that SMEs fail to overcome. However, it has been observed that many SMEs are now awakening to their potential and becoming innovative. The innovative behavior of SMEs is studied in this paper through three variables, i.e., size, age and barriers faced by SMEs in the sectors: auto-component, pharmaceutical, textile and information technology. A sample of 800 SMEs is selected from these four sectors. The analysis is done using univariate and multivariate methods. The results show that size does influence innovation activities undertaken by SMEs, while statistically, there is no correlation between age and innovative behavior. Their innovative behavior is affected by barriers like shortage of technically-skilled manpower, technology and funds or complex funding procedure.

Indigenous Knowledge Practices for Climate Change Adaptation in the Southern Coast of Bangladesh

--Prabal Barua and Syed Hafizur Rahman

Climate change is an extremely crucial issue for Bangladesh and according to the Global Climate Risk Index, the country ranks first as the nation most vulnerable to the impacts of climate change in the coming decades. Coping with climatic events like drought, cyclones and flooding is not new to Bangladesh. However, in recent times, focus has been shifted on community-based adaptation practices in understanding and addressing modern drivers, such as climate change and their impacts on local populations and their own adaptation practice. This paper attempts to use data collected from two coastal upazilas (sub-districts) in the southern coast of Bangladesh to look into the types of livelihoods, which provide us with a wider picture on what households do—and what they could do—to adapt to climate change in the coastal zone using their own knowledge generated through inter-generational community interaction. This case tries to open up the black box of ‘vulnerability’ and map out differential adaptation strategies according to varying levels of resource access, livelihood strategies, and perception of risk. The aim is to incorporate self-assessments of community people with scientific descriptions of exposure to hazards and available resources to cope. The idea behind this new approach is to match experts’ assessments of adaptive capacity with a self-evaluation of the target populations on what can actually be done to adapt to ongoing processes (in addition to the continuing effort to improve livelihoods). This papers argues that community knowledge continuously enriches the household adaptive capacity in a constantly changing climatic situation.

© 2017 IUP. All Rights Reserved.

Article Price : Rs.50



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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.