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The IUP Journal of Organizational Behavior
ISSN: 0972-687X
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database

April'18

Previous Issues

The IUP Journal of Organizational Behavior is a quarterly journal focusing on organization design, job performance, motivation and satisfaction, work-life balance, stress management group dynamics and leadership.

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  • Organization Design
  • Job Performance
  • Motivation and Satisfaction
  • Work-Life Balance
  • Good Dynamics
  • Leadership
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Shadow Learning in Business Schools: Assessing the Scope to Predict Students Opting for Private Tuitions
Impact of Job Characteristics and Role Stress on Job Satisfaction in Relation to Age of the Employees: An Assessment
The Influence of Demographic Factors on the Satisfaction Level of Hospitality Employees with Special Reference to Age, Marital Status and Gender Diversity
Contents
(April 2018)

Shadow Learning in Business Schools: Assessing the Scope to Predict Students Opting for Private Tuitions

-- Anshu Sarna

The current study attempts to identify which category of students from the business schools tend to choose shadow education (private tutoring) by examining the influence of important demographic variables that affect the students' decision to take tuitions. The study adapts convenience sampling with a sample size of 100 from various institutes of Delhi and NCR. The study indicates that those students who have taken tuitions in Class XII and have secured marks in the range of 70-80% along with 3 hours or more a week of tutoring and 50-60% marks up to 1 hour a week of tutoring have continued taking tuitions during their first year of management course.

Article Price : Rs.50

Impact of Job Characteristics and Role Stress on Job Satisfaction in Relation to Age of the Employees: An Assessment

-- Shruti Traymbak and Pranab Kumar

The study makes an attempt to examine the impact of job characteristics and role stress on job satisfaction among two different age groups—young age group (20-30 years) and middle age group (31-40 years)—among the employees of the Indian software industry. It examines whether the age groups moderate the impact of job characteristics and role stress on job satisfaction. The findings of the study reveal that skill variety, task significance and autonomy have more significant positive impact on job satisfaction among middle age group employees, whereas task identity and feedback have more significant positive impact on job satisfaction among young age group employees. The findings also reveal less negative impact of role conflict and high negative impact of role ambiguity on job satisfaction among middle age group software employees.

Article Price : Rs.50

The Influence of Demographic Factors on the Satisfaction Level of Hospitality Employees with Special Reference to Age, Marital Status and Gender Diversity

-- Divya Jain

Researchers have identified several factors that influence the satisfaction level of employees at workplace. This paper attempts to access if demographic factors have any prominent role to play in the satisfaction level of employees working in five-star hotels, Mumbai. The study has focused on age, qualification and gender diversity as the three prime demographic characteristics. A sample of 222 respondents was collected via simple random sampling from the hospitality industry. Data analysis revealed that the satisfaction level at the workplace was found to be above average in most cases. The results also revealed that there was no relation of job satisfaction with the age, gender and qualification of the employees in the hospitality sector. In conclusion, the study highlights the presence of several other factors that may impact the satisfaction level of the employees at the workplace in the hospitality industry which can be studied in future.

Article Price : Rs.50

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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