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The IUP Journal of Organizational Behavior
ISSN: 0972-687X
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database

Jan'18

Previous Issues

The IUP Journal of Organizational Behavior is a quarterly journal focusing on organization design, job performance, motivation and satisfaction, work-life balance, stress management group dynamics and leadership.

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  • Organization Design
  • Job Performance
  • Motivation and Satisfaction
  • Work-Life Balance
  • Good Dynamics
  • Leadership
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Employees’ Support Perceptions as Antecedent to Psychological Ownership: A Study of Indian IT Professionals
Application of Herzberg Two-Factor Theory Model for Motivating Retail Salesforce
Linking Compensation and Turnover: Retrospection and Future Directions
Contents
(Jan 2018)

Employees’ Support Perceptions as Antecedent to Psychological Ownership: A Study of Indian IT Professionals

-- Saikat Chatterjee and Amit Shukla

Psychological ownership is considered as one of the important employee-organization linkages. Many studies have empirically demonstrated its favorable workplace outcomes, yet the research on its antecedents is relatively limited, particularly in the Indian context. This paper aims to reduce these gaps. It investigates the role of perceived organizational and supervisory support as antecedents to two distinct forms of psychological ownership (job focused and organization focused) in a sample of 162 IT professionals from India. The results indicate that the former is variously related to two forms of psychological ownership. Also, relationship between perceived supervisory support and both forms of psychological ownership was mediated by perceived organizational support. Practical implications of these results are discussed and future research pathways are suggested.

Article Price : Rs.50

Application of Herzberg Two-Factor Theory Model for Motivating Retail Salesforce

-- V V Devi Prasad Kotni and Venkateswarlu Karumuri

The primary objective of this study is to find out the satisfiers and dissatisfiers among the salesmen motivation techniques adopted in the retail sector by applying Herzberg two-factor theory and to examine how far the theory is applicable in the emerging retail sector using multivariate analysis. The Herzberg two-factor theory of motivation for retail salesforce was tested using data from 150 salespeople working in the 15 leading retail outlets in the city of Visakhapatnam. For both the factors—hygiene and motivation—the factor analysis was executed separately to identify the most satisfied motivation measures by sales persons. It was found in the study that the salesmen of the retail sector are highly motivated with hygiene factors like social security measures, working conditions, sales incentives and welfare facilities. The salesmen of the retail sector are highly motivated with motivation factors like work-life balance, autonomy at selling, financial stability of the organization and management recognition of sales performance. The results show that the salesmen in retail sector are more satisfied with hygiene factors than motivation factors.

Article Price : Rs.50

Linking Compensation and Turnover: Retrospection and Future Directions

-- Jeeta Sarkar

The purpose of this paper is to examine the extant literature on compensation and turnover. This paper briefly traces the history of compensation-retention research over the last four decades and discusses how there has been a shift in the focus and importance given to compensation as a means to influence retention. There has been a shift in the role played by compensation, but the very objective of compensation remains the same and will continue to be so. Through this review, a few research gaps have been identified which can advance our understanding of the effects of compensation on turnover. Thus the paper strives to pave the direction for future research in the area so as to gain a holistic view of the relationship between compensation and turnover.

Article Price : Rs.50

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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