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The IUP Journal of Soft Skills
ISSN: 0973-8479
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database

Mar'17

Previous Issues

In the new economy of rapid technological change and increasing business complexity, organizations are striving for developing quality human capital. Soft Skills can provide the path towards this goal. The journal focuses on the application of various concepts of communication and behavioral aspects of personal effectiveness. The journal will address all issues of soft skills including Organizational Communication (Corporate Communication), Interpersonal Communication and Global Communication (Cross-Cultural Communication). It would also address issues on stress and attitudes. The journal aims to be a medium of expression and exchange of ideas among soft skills trainers that would be of interest to academicians and industry professionals. It would also be a medium for industry professionals to share their best practices.

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Editorial Board
Information to Authors
 
  • Business Communication
  • Interpersonal Communication
  • Active Listening
  • Role Understanding
  • Leadership
  • Aligning Attitudes to Organizational Culture
  • Interpersonal Relations
  • Conflict Resolution 
  • Counseling and Mentoring
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People Matter: Networking and Career Development
How to Walk Your Talk: Effective Use of Body Language for Business Professionals
Teaching Soft Skills to Engineering Students: A Case Study of BITS, Pilani
How to Listen at Workplace: Lessons from Ten Mythological Stories
Be Silent to Listen
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Contents
(Mar 2017)

People Matter: Networking and Career Development

--R Venkatesan Iyengar

Networking is the art and science of creating a group of acquaintances and associates and being in constant touch with them through regular communication for mutual benefit. Networking, as a soft skill, can immensely help in the development of interpersonal and communication skills and thus in the advancement of one’s career. This paper discusses the ABCs of networking and how successful networking skills can help one grow as a person, employee, entrepreneur, and/or businessperson.

How to Walk Your Talk: Effective Use of Body Language for Business Professionals

--Amit Kumar Kar and Ajit Kumar Kar

Personal and professional relations are built on human communication. And, body language plays an important role in human communication. Before we created words to communicate with each other, we used expressions and gestures to communicate. Research confirms that 60 to 90% of our communication with others is nonverbal; it means body language is vital. In addition, it is particularly essential to make a good first impression, because in the first few minutes of meeting someone, we make the first impression. Thus, the way we present ourselves in those first few minutes could make or break what could potentially be very important to us. Hence, the paper focuses on various aspects of body language for building rapport with others and at the same time to create a positive self-impression.

Teaching Soft Skills to Engineering Students: A Case Study of BITS, Pilani

--Sushila Shekhawat and Geetha Bakilapadavu

Engineering education in India largely focuses on imparting knowledge in the respective technical areas. Undoubtedly, technical expertise is important for students aspiring to become successful professionals at their workplaces; however, apart from their technical expertise, they have to work with people from varied backgrounds. Hence, presentation skills, teamwork, negotiations, emotional intelligence and leadership skills are some of the soft skills required by the technocrats in their respective arenas to discharge their duties successfully. Right from the moment, they appear for the interviews, their soft skills come to the driver seat. In fact, even the hiring officials place the soft skills as a top priority for the job. Moreover, acquisition of the skill to communicate persuasively, positive attitude towards work, teamwork, etc. impart a finishing school touch to the students undergoing engineering education. The present paper discusses the multifarious soft skills the engineering students need to possess and the various ways in which these skills are imparted to them. The paper also discusses the experience of handling such courses in one of the premier institutes of India—Birla Institute of Technology and Science, Pilani (Rajasthan).

How to Listen at Workplace: Lessons from Ten Mythological Stories

--Pratibha Kumari Singh and Indu Prabha Pathak

This paper makes a novel attempt to suggest how to listen at workplace with a narration of 10 mythological Indian stories from the past. Based on the narrative framework and using these stories, the authors highlight the different types of listening and how these listening skills, when practiced, can strengthen the interpersonal relationship at workplace. Since narratives increase comprehension and engage and arouse interest, this paper synthesizes the mythological narratives within a professional context. Through these stories, the authors argue that managers and leaders need to train and equip themselves in the art of listening, engage in deliberate practice and become role models for their subordinates and employees, so that in this digital age, when they are under information overload, they know how to listen, connect better, build better relationships, take decisions and resolve conflicts in their professional domains.

Be Silent to Listen

--Revathi Turaga

In organizations, while many do want to listen to each other, it is very easy to slip into giving advice in the heat of the moment, correcting and/or giving directives. With the multiple demands employees have on themselves, managing day-to-day, good communication skills, including effective listening, can often be pushed to the back burner. However, research has shown, time and again, that the skill of listening needs to be learned and mastered by each individual for them to be able to hone all of the other communication and interpersonal skills that help them succeed professionally and even personally. This paper takes a look at how to listen effectively.

 

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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