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The IUP Journal of Soft Skills
ISSN: 0973-8479
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database

March'18

Previous Issues

In the new economy of rapid technological change and increasing business complexity, organizations are striving for developing quality human capital. Soft Skills can provide the path towards this goal. The journal focuses on the application of various concepts of communication and behavioral aspects of personal effectiveness. The journal will address all issues of soft skills including Organizational Communication (Corporate Communication), Interpersonal Communication and Global Communication (Cross-Cultural Communication). It would also address issues on stress and attitudes. The journal aims to be a medium of expression and exchange of ideas among soft skills trainers that would be of interest to academicians and industry professionals. It would also be a medium for industry professionals to share their best practices.

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Editorial Board
Information to Authors
 
  • Business Communication
  • Interpersonal Communication
  • Active Listening
  • Role Understanding
  • Leadership
  • Aligning Attitudes to Organizational Culture
  • Interpersonal Relations
  • Conflict Resolution 
  • Counseling and Mentoring
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The Impact of Basic, Higher-Order Thinking and Affective Skills on Graduate Employability
Employability Skills: A Review
Creating Optimal Experiences with ‘Flow’
Talent Management at ICICI Bank
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Contents
(March 2018)

The Impact of Basic, Higher-Order Thinking and Affective Skills on Graduate Employability

-- K Nirmala and S A Senthil Kumar

Graduate employability is an evaluation criterion for not only institutions but also in the states and countries all over the world. The state with better employability rate seems to be socially as well as economically sound than the others. Many researchers have arrived at different models of employability, each focusing on a variety of skills. Though the focus of all researchers is on skill development, the graduates are in ambiguity as to what skills to be developed by them. Cotton (2000) has eased the situation by developing a conceptual framework of employability skills focusing on three major skill sets, namely, basic skills, higher-order thinking skills and affective skills. This paper makes an attempt to test Cotton’s (2000) model among the undergraduates of arts and science colleges. The findings reveal that the three skill sets have a positive impact on the employability skills of the students. The study would be of benefit to the graduates in focusing on their skill development and for the institutions in designing their curriculum to bring out more number of employable graduates.

Employability Skills: A Review

--Subbu Nisha M and V Rajasekaran

The study highlights the significance of employability skills by reviewing various papers pertinent to employability skills. It explores different kinds of employability skills as perceived by employers like communication skills, team work skills, problem solving skills, emotional intelligence skills, self-assessment skills, leadership skills, computational skills, interpersonal skills, entrepreneurial skills, analytical skills, etc. The paper aims at bringing out the role of employability skills in shaping students’ career and emphasizes as to how possessing employability skills can help young graduates reach greater heights in their career. The study consolidates suggestions that can be followed by students to acquire the employability skills that are essential at workplaces.

Creating Optimal Experiences with ‘Flow’

--Hadiya Faheem and G V Muralidhara

Psychologist Mihaly Csikszentmihalyi (2008)1 stresses on the fact that people feel the maximum satisfaction and pleasure not when they achieve a result easily, but more so when they need to stretch a little beyond their current comfort zone and take risk to accomplish a task that requires learning additional skills. Csikszentmihalyi calls this stage of experience, which many musicians and artists sometimes mention as the ‘zone’, as being in the flow, a stage that drives individuals to be creative and surpass their achievements. This paper attempts to bring in a basic understanding of what flow means in general and how one can apply it in one’s life as well as how organizations can take the concept of flow and leverage it with their employees in various situations.

Talent Management at ICICI Bank

--Hadiya Faheem and G V Muralidhara

The case discusses the talent management strategies at India-based financial banking institution, ICICI Bank Ltd. Since the 1980s, the bank had fostered a culture of nurturing young talent in a bid to create a talent pool and develop a leadership pipeline at the bank. The process of empowering young people, nurturing talent, and developing a leadership pipeline became part of the bank’s culture and reaped several benefits for the bank. Industry observers felt that going forward, the challenge for the bank would be to maintain the momentum, continue international expansion, expand product offerings, improve technological innovation, and continue to nurture young talent.

 

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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