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Network Fencing - The Firewall
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Cyberdefense - A Matter of Scale and Budget

--Charlie Young

With the price of Code Red worm clean-up pegged at $2.6 bn, the economic impact of the Nimda worm has exceeded the cost of Code Red. Furthermore, the tragic events of September 11 exacerbated the problem of security. This confluence of a massive terrorist attack and a major Internet assault had brought security issues to the forefront at senior management levels in enterprises everywhere. The article discusses about how an organization can go about implementing an effective security program. It also examines the benefits and drawbacks of outsourcing security management.

Network Security: Submarine Warfare

--Dan Houser

Organizational networks are becoming more prone to security threats. Attacks can be expected from anywhere and at anytime since an organization's network has multiple entry points. These points include all connections with partners, vendors, competitors and even employees. The article advocates the need for a fundamental change in an organization's network security strategy. It proposes a `submarine warfare' model that focuses on protecting the organization's most valuable assets.

Network Fencing - The Firewall

--Sunil Gupta

A direct connection from a company’s network to the Internet is like a hole in the wall. A firewall acts like a sentry between the network and the outside world allowing selective entry as per the rules. The article talks about the importance of firewall and the risks a company could face in its absence.

Article Price : Rs.50

When Products Talk

-- Joel A Osman

Telematics opens up new possibilities for data mining and cross-selling and even entirely new products and services based on better understanding of customer behavior. Innovative companies in various industries are beginning to see this wirelessly enabled, computer-enhanced set of solutions as essential tools for doing business. The article examines the applications of telematics in the automotive industry, its benefits and limitations.

Making CRM Work

--Martin Schneider

Gone are the days when CRM vendors could pitch upon features and functionality, close the deal, hit the trail, and never look back. Today's CRM buyers demand proof during the presale whether the CRM technology they are considering will deliver the promised results. The article examines how a few vendors are helping their customers plan for and achieve the targeted return on their CRM investments.

Collaborative Commerce in the Automotive Industry

-- Deloitte Research

Collaborative Commerce is fast emerging as an essential strategy for companies operating in the automotive industry. Automotive companies can reap many benefits including better synchronization across the value chain, reduced inventories, improved customer/partner relationships and many more. The article discusses about the various issues involving strategy, technology, people and processes while implementing collaborative commerce in automotive companies.

Global Executive Summaries

  • Essance of CRM
  • HR Vs. IT Outstanding
  • Computerised Physician Order Entry
  • Optimizing Your E-Mail Network
  • ERP II : The Right Steps
  • Supply Chain : The Big Bang Approach
  • Role and Attribute-based Security
  • IT Lessons From Marriot
  • What CEOs Really Think about IT
  • The Future of Integration
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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