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Management
Global CEO
October '03
 
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Marico Industries Ltd.
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ERM at Lloyds TSB
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Coke & Pepsi in India: Pesticides in carbonated beverages
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Intel's Centrino
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Company in Focus

Marico Industries Ltd.

--Rajesh Kumar Singh

Best known for Parachute and Saffola brands, Marico Industries Ltd., (Marico) is one of the fastest growing FMCG companies in India. Its brands are market leaders in categories such as coconut oil, hair oils, anti-lice treatment, refined edible oils, fabric care and food products. With its well-known brands, innovative marketing initiatives and an enviable distribution network, Marico is in a strong position to emerge as a leading player in the FMCG market.

© IUP. All Rights Reserved.

Article Price : Rs.50

Strategy

CEOs : A strategy for leadership survival

--Robert B Wiley

CEOs today face nearly overwhelming challenges in navigating the rapids of change swirling around them. A large and growing number of senior executives are failing to master the challenge of CEO leadership. Surviving in the next decade will take a focused strategy combined with leadership tenacity.

© Strategic and Organizational Change Forum, July 1999 (www.hanoverstrategies.com). Reprinted with permission.

Leadership

Managerial transitions

--Elizabeth Mellon and Sim Sitkin

From new managers to the most senior leaders, the transition to new roles and responsibilities is one of the most exhilarating and threatening parts of organizational careers. A failed transition can lead to stress, poor performance or even departure.

© 2003 Duke Corporate Education (www.dukece.com). Reprinted with permission.

Enterprise Risk Management

ERM at Lloyds TSB

-- A V Vedpuriswar

Lloyds TSB, one of the leading players in the UK banking and insurance industry faces many risks. These include Strategy risks, Change Management risks, Product and Service risks, Customer treatment risks, Operational risks, Legal risks, Regulatory risks, Credit risks, Market risks, Insurance risks and Financial risks. The case outlines the risks and the mechanisms Lloyds TSB employs to deal with these risks.

© IUP. All Rights Reserved.

Article Price : Rs.50

MNCs in India

Coke & Pepsi in India: Pesticides in carbonated beverages

-- Padmini Dittakavi

On August 5, a report published by India's Center for Science and Environment (CSE) a Non-Governmental Organization (NGO) made newspaper headlines across the country. The report indicated that 12 major brands of soft drinks sold in the country's capital New Delhi contained high levels of four pesticides which were known to cause illnesses ranging from cancer to brain damage. This article narrates the sequence of events following the publication of the CSE report.

© IUP. All Rights Reserved.

Article Price : Rs.50

Technology

Intel's Centrino

-- Ravi Madapati

Centrino is Intel's first integrated computing technology designed specifically for mobile computing with a built-in wireless LAN capability. It enables extended battery life and sleek, easy-to-carry notebook computers. Intel believes the product is ideally suited for a range of thinner, lighter notebooks that deliver the levels of performance needed in mobile computing. But how the markets will respond to Intel's latest offering, remains a big question mark.

© IUP. All Rights Reserved.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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