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The IUP Journal of Management Research


October' 05


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Evolution of Benchmarking in India: Triumphs and Tribulations
Computer and Communication Technologies for Negotiations
E-Marketplaces: Developing Comprehensive Platform for Future in India
Smart Educational Institutions: Connected Smart Educational Institutions in a Smart Society
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Evolution of Benchmarking in India: Triumphs and Tribulations
-- Lata Chakravarthy

The concept of Benchmarking has evolved over the last decade and a half in all segments of industry and commerce, thereby helping the alert and agile players to reap significant cost reduction, efficiency gains and prepare for future competition. This study evaluates the level of assimilation and the extent of effective exploitation of the concept of Benchmarking by the manufacturing and software/services sectors and shows how these have translated into tiny islands of excellence, contributing to the steady increase in the nation's GDP growth rate and foreign exchange reserves. However, this growth cannot be accelerated or even sustained unless the quality of infrastructure and even more vitally the quality of governance and delivery of basic public services at the federal, state and grassroots levels is resuscitated and revitalized from the current state of near collapse to global standards in the shortest possible time. While the central government has shown signs of waking up from deep slumber by drawing up some passive documents and initiating a few token actions, sincere concerted efforts towards an awe inspiring, world-beating goal capable of transforming the corruption bedevilled, impoverished nation into a strong and healthy economic superpower is still not forthcoming.

Article Price : Rs.50

Analysis of the Impact of High Oil Prices on the Global Economy
-- International Energy Agency

The vulnerability of oil-importing countries to higher oil prices varies markedly depending on the degree to which they are net importers and the oil intensity of their economies. On average, developing countries importing oil use more than twice as much oil to produce a unit of economic output as do OECD countries. Developing countries are also less capable of withstanding the financial turmoil wrought by higher oil-import costs. The adverse economic impact of higher oil prices on oil-importing developing countries is generally even more severe than that of OECD countries. This loss of business and consumer confidence, inappropriate policy responses and higher gas prices would amplify these economic effects in the medium term. For as long as oil prices remain high and unstable, the economic prosperity of oil-importing countriesespecially the poorest developing countrieswill remain at risk. The impact of higher oil prices on economic growth in OPEC countries would depend on a variety of factors, particularly how the windfall revenues are spent. In the long term, however, OPEC oil revenues and GDP are likely to be lower, as higher prices would not compensate fully for lower production. In the IEA's recent World Energy Investment Outlook, cumulative OPEC revenues are $400 bn lower over the period 2001-2030 under a Restricted Middle East Investment Scenario, in which policies to limit the growth in production in that region lead to on average 20% higher prices, compared to the Reference Scenario.

Supply Chain Management: The Science of Better, Faster, Cheaper
-- Thomas F Siems

The article discusses about the important changes and emerging trends in supply chain management. It also presents some evidences that led analysts to believe that good supply chain management has contributed to the nation's improved macroeconomic performance, more stable economic output and stronger productivity growth. In sum, while supply chain management is as old as trade itself, new information and communication technologies have made today's supply chains better, faster and cheaper.

Computer and Communication Technologies for Negotiations
-- Patrick Low Kim Cheng and Netra Pal Singh

Negotiation can be taken as "an interpersonal decision-making process necessary whenever we cannot achieve our objectives single-handedly" (Thompson, 2005: 2). This means that "parties are committed to peaceful means for resolving their dispute"; they have "to make a decision about their interdependent goals or objectives" (Lewicki and Litterer, 1985). Computer and communications technologies such as phone, faxes, e-mail, internet, e-commerce, teleconferencing, instant messaging and other information systems embedded with sophisticated negotiation algorithm (Grunbacher (2003)) are being used in the process of negotiations by the organizations to achieve the goal of negotiation in their business deals. This paper deals with issues such as transparency in negotiations and e-negotiations versus auctions, negative and positive aspects of technology and human face-to-face negotiations. Last section presents a list of negotiation softwares and some major trends in the technology (Information Systems) in relation to e-negotiations.

Article Price : Rs.50

E-Marketplaces: Developing Comprehensive Platform for Future in India
-- Rajul Datt

Organizations are increasingly using Internet to conduct business to attain greater speed, reach and efficiency. An entire new class of dynamic e-commerce solutions is quickly overtaking the comparatively static models. Hundreds of new e-marketplaces are emerging, changing the way the business is conducted even in the most traditional industries in India. We are observing the rise of new class of entities e-marketplacesthat will help on-line buyers and sellers find each other. The purpose of this paper is to: (a) provide an overview of e-marketplace trends, growth and opportunity; (b) describe the characteristics of an effective e-marketplace platform; and (c) suggest how market-makers build and run effective dynamic e-marketplace. Issues in e-marketplaces are diverse and the field of industrial environment is so wide that picking the areas was difficult. The author has tried to raise issues which have high relevance at least in theory but certainly with potential for further focused research.

Article Price : Rs.50

Smart Educational Institutions: Connected Smart Educational Institutions in a Smart Society
-- Raghu Guda and Neeraja Guda

The importance of literacy across the world is being more and more emphasized nowadays. Hence, educational institutions are facing numerous challenges to economically survive and extend education in a stimulating environment that can enrich the learning experience to provide skills that can be marketed locally and globally. The current systems are hindered due to the changing globalization and rapid advances in the technology and learning abilities of the students. In a quest to enable the educational institutions leverage the technological advances to overcome the present day hurdles and prepare for the ensuing learning paths the Smart Educational Institutions framework explores the combinational effect of various current advancements and futuristic indigenous concepts.

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From Push to Pull: The Next Frontier of Innovation

This paper was written by John Seely Brown, former head of Xerox's Palo Alto Research Center and Chief Scientist at Xerox and John Hagel III, an alumnus of Mckinsey's Silicon Valley office, and now a Senior Adviser to the firm. This paper was published in The McKinsey Quarterly 2005, Number 3. Page No. 82-91.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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