Earlier in advertisements, only the product was shown to
the customers in order to increase the sales of the company.
There was study on the customer's lifestyle, their consumption
pattern, taste and preference, age, income or education.
Brand ambassadors were not used and no animations were used.
Even in the advertisements, there was no use of emotions.
In the present scenario, the entire market and customers
have change. There is a complete transformation in the society.
Customers are knowledgeable, their standard of living has
increased, and their consumption pattern and lifestyle has
changed. As competition has increased, companies have started
understanding the psychology of the customers, their emotions,
their feelings and sentiments to get success in the market.
In advertising, emotional aspect is very important as compared
to the rational aspect.
Advertising is all about persuading and changing the attitude
and behavior of a person in favor of the product. If positive
emotions are being used in the advertising, they can persuade
the customers to buy a particular product. Emotions, which
are used in the advertisement, should be able to associate
it with the brand to have a higher impact on the customer's
psyche. Emotional advertisements have impact on the memory
of the customers.
Commercials, which use emotional appeal, are able to generate
positive vibes among the customers. These appeals can also
influence the usage of the products. When emotional appeal
is used in advertising a product, it is easier for the consumer
to relate to the product. Moreover, such an appeal breaks
the monotony of commercials and creates excitement and curiosity
among the viewers.There are different types of emotional appeals. They are
positive emotions like humor, love, joy and pride and there
are negative emotions which are fear, guilt and shame. Sex
appeal can also be used in the advertisements. It can be
positive or negative. It should be used as per the society
and culture of the target audience. It attracts the attention
of youngsters very easily as it is related to the opposite
sex and is more explicit. For example, Axe deodorant uses
sex appeal in their television advertisement. While using
this appeal one important parameter is to be considered
that it should not be obscene or offensive.
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