What does a brand do after all? It provides solution to
a consumer's problem. When a brand finds an effective solution
to a problem, the consumer becomes a customer of the brand
and this in turn enhances the brand's equity. What does
a young woman actually buy when she purchases a face cream?
She only buys hope, i.e., the hope of good looks! Outwardly,
the product may be in any form (cream, gel or liquid) or
color, but at its core, it seeks to provide solution to
customer's problem. To put things in perspective, a brand
cannot survive in the market unless it works for a cause.
Therefore, `"cause related branding" is gaining
ground of late, because of its competitive advantage.
Cause-related
Branding (CRB) may not only position a brand as a solution
provider, but also project it in the framework of "social
marketing", as one which plays a role in the betterment
of society. A brand is ultimately an image or perception that exists
in the minds of consumers. A brand thrives in the market
by virtue of its ability to solve customers' problems; of
course in a cost-effective manner. The Apple PC stands out
as a good example of what a brand should be like. Until
Apple came on the scene, computer was seen as something
that would be used mainly for business purposes and not
by ordinary people.
Apple's user-friendliness, as its USP,
changed the face of the computer market and led to tremendous
growth in the market for PCs. Subsequently, the desktop
revolution paved the way further to the next level of lap
top and palm top computers. Thus, the computer industry
owes a significant part of its growth and development to
Apple for reaching the common man that neither the mainframe
innovator IBM or the mini-mainframe developer Digital thought
of. This is a paradigm shift because both IBM and Digital
used the computer in the B2B market, while Apple changed
it to B2C. Thus Apple as a brand achieved strong brand popularity
in the US as it made a defining impact on the society. |