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Management

Effective Executive


January '09
Regular Features
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The Successful CEO : Getting to What Really Matters
Srestha : Shakespeare's Characters as Role models for Leaders
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The Successful CEO : Getting to What Really Matters

-- Dr. Justin Menkes

Six traits that have been demonstrated to be highly correlated with success in business leadership and they represent the good minimum standards any executive should aspire to cultivate within himself. Obviously, this is not an all-inclusive list of characteristics needed for success.
Article Price : Rs.50

THE MAKING OF A CEO

The CEO as the Brand : Grow it to Glow

-- Robert M Donnelly

As CEO you must inculcate your vision for the value your brand represents so that you can create a "position" in the customers' mental product grids and own a share of their minds.

© 2009 Robert M Donnelly. All Rights Reserved.

Mission-driven Leadership : For Your Own Good

-- Pablo Cardona and Carlos Rey

The exercise of mission-driven leadership, whether by followers on their way to becoming leaders or by already established leaders, is basically an exercise in self-realization, the result of many victories and also of many defeats accepted sportingly and as a learning opportunity. Ultimately, MDL is never complete. To exercise mission-driven management effectively, managers must constantly reinforce the learning process and never drop their guard, fostering leadership in their subordinates so that it may pervade the rest of the organization.

THE MAKING OF A CEO

Manager, Leader, Entrepreneur : Three Key Contributions for the CEO

-- Vijay Sathe

This article advises CEOs and those aspiring to this position to encourage everyone to make multiple contributions—as a manager, as a leader, and as an entrepreneur. A person may lean toward one of these contributions initially because of his or her background or training. But everyone should have the opportunity to make the other contributions over time to help the organization and discover what they are really good at and like best.

THE MAKING OF A CEO

How to become a new manager : Continuous Improvement

-- Guido Stein

Being a manager means setting an example and creating a business. Certainly, what leaders do is always a message; that is why they should never be chosen for what they think, but for what they are. Their example consists of always striving to improve, while remaining one among equals, willing to share risks and difficulties. This is precisely how others learn the best competencies.

THE MAKING OF A CEO

What Effective CEOs Have Yet to Learn : Drucker's Advice

-- Dr william M Klepper

Peter Drucker, the legendary management guru, dispensed his advice in simple prose in 30 books over a remarkable 60-year career, and in probing conversations with scores of executives. One such classic is Effective Executive. The eight practices of an effective executive chronicled in the book provide invaluable insights into how to become an effective executive.

INTERVIEW

The key requirement of a CEO is to be to quickly make sense of the competitive environment

-- Margarethe F Wiersema, Ph D

Dr. Margarethe F Wiersema holds the Dean's Professorship in Strategic Management at The Paul Merage School of Business, University of California, Irvine. She has an MBA and PhD from the Ross School of Business, University of Michigan.

@The interview was conducted by Dr. Nagendra V Chowdary, Consulting Editor, Effective Executive, Dean, IBS Case Development Center, Hyderabad.

-- Jay A Conger

Jay A Conger is the Henry Kravis Chaired Professor of Leadership at Claremont McKenna College in California and a visiting professor at the London Business School. He is one of the world's experts on leadership. He is often quoted in the Wall Street Journal and other business periodicals analyzing people and trends in the executive suite and in the boardroom.

@The interview was conducted by Dr. Nagendra V Chowdary, Consulting Editor, Effective Executive, Dean, IBS Case Development Center, Hyderabad.

Many boards pick CEOs who promise to use financial wizardry to boost the bottom line

-- James O'toole

Previously, at the University of Southern California's business school, he held the University Associates' Chair of Management, served as Executive Director of the Leadership Institute, and editor of New Management magazine.

@The interview was conducted by Dr. Nagendra V Chowdary, Consulting Editor, Effective Executive, Dean, IBS Case Development Center, Hyderabad.

INTERVIEW

EI enables people to use their emotions effectively.

-- Richard Boyatzis

Dr Richard E Boyatzis is Professor in the Departments of Organizational Behavior, Psychology, and Cognitive Science at Case Western Reserve University and Human Resources at ESADE.

CASE STUDY

Carlos Ghosn : As CEO of Nissan and Renault: Can He Rework the `Nissan Magic'?

-- D Gayatri and T Phani Madhav

In April 2005, Carlos Ghosn, the `turnaround artist' behind the much acclaimed restructuring at Nissan, would lead two companies. Louis Schweitzer, CEO of Renault, announced in 2002 that Carlos Ghosn would succeed him as CEO of Renault, while continuing as CEO of Nissan.

Srestha : Shakespeare's Characters as Role models for Leaders

Whatsoever a great man does, the same is done by others as well. Whatever standard he sets, the world follows", says the Gita. We all know great men as the path makers. It is these great people who see the light shining on the mountain tops. In the words of Jesus, they are the "salt", the "leaven", the "light" of humanity. They blaze the trail which the common people follow slowly.

-- GRK Murty
Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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