Enterprise Risk Management

ERM at ABN AMRO

--AV Vedpuriswar

ABN AMRO leading Holland's bank faces many risks. These include Interest rate risks, currency risks, equity risks, credit risks, liquidity risks and capital adequacy risks. The case outlines the risks and the mechanisms ABN AMRO employs to mitigate these risks.

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Innovation

Making innovation work

- -Royal Philips Electronics

Innovation is essential not only for the new players in the market but more importantly to the established companies. Innovation should be deeply embedded as part of a corporate culture. Citing lessons of innovative organizations such as 3M, Dell and Triz, this article throws light on the different aspects of innovation.

Leadership

Hard times in the executive suite

- - Margarethe Wiersema

Board and executive accountability for shareholder performance has come to the center stage, both in the US and in Europe. Lessons from the US indicate that, while CEO dismissal may address investor concerns, it is no panacea for poor company performance. Market forces and the outgoing CEO's past strategic actions may play a significant role in a company's continued lackluster performance. A more proactive stance on the part of the board is required to restore confidence in the leadership and direction of the company.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management

Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.

International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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