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Management

Effective Executive


November '09
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Driving Loyalty in A Virtual World: Building Participation and Harnessing Collaborative Intelligence
What's Inside?: A Case for Component/Ingredient Branding
Leadership's `Toxic Tandem': Growing Angst in Downturn
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Overcoming Communication Barriers in Organizations: Creating Competent Communicators

-- Dr. Martin Hahn

This article discusses two aspects that boost organizational commitment: How to overcome comm-unication barriers in organizations and how to communicate effectively in organizations. The basic eleven communi-cation barriers in organizations have been identified and tips on how to overcome them discussed in detail. In addition, the article reiterates that efffective communication in organizations can be facilitated if one knows the type of people working in an organization – doers, connectors, and influencers.

ORGANIZATIONAL LOYALTY

Evaluation of appreciative inquiry theory: Through competences description analysis as a skill to measure desirable leadership performance

-- Dr. Enrique Reig and Dr. Ceferí Soler

This article describes the 4Ds model for getting an evaluative form for appreciative inquiry system, and explains in a competences format each dimension of appreciative inquiry with the purpose to measure a positive leadership performance through follower's evaluation. Finally conclusions are drawn and areas of future research recommended.

ORGANIZATIONAL LOYALTY

Passion and Purpose: Lessons From My Parents

-- Dan Coughlin

If you want to maintain the enthusiasm and make the effective decisions necessary to accelerate through this economic crisis, it is critical to take the time necessary to clarify the purpose of your career, the purpose of your work group, and the purpose of your organization.

ORGANIZATIONAL LOYALTY

Driving Loyalty in A Virtual World: Building Participation and Harnessing Collaborative Intelligence

-- Vandana Ahuja and Dr.Y Medury

The need for creating value propositions for consumers in a competitive scenario has outlined the fact that the final value delivered to the consumer is the sum of contributions of all partners across the entire value chain. This article describes ways in which the collaborative web can be used by organizations to engage partners and stakeholders.

© 2009 IUP. All Rights Reserved.

Article Price : Rs.50

ORGANIZATIONAL LOYALTY

The Loyalty Challenge: Insights to Enhancing Organizational and Employee Loyalty

-- Wendy Phaneuf

Evolutions in work attitudes and organizations have created a challenge for organizational leaders – how to view, promote, and encourage employee loyalty. This article examines the magnitude of this challenge, the evolving nature of employee loyalty, and the benefits of a loyal, contributing workforce. It also offers proven strategies to address the loyalty challenge that primarily focus on strengthening the capability of leaders to create work environments that foster employee engagement, development, contribution, and recognition.

ORGANIZATIONAL LOYALTY

Essence and Techniques in Redefinition of the Concept of Organizational Commitment: The Unrewarded Element

-- Aviad Bar-Haim and Hanna Ornoy

This article attempts to show that a redefinition of the concept of organizational commitment (OC) is required. The missing element in the currently accepted concept of OC is the behavioral form of OC, because at the core of organizati-onal commitment resides unrewarded behavior, which is an unequivocal behavior of delivery, carried out under the worst conditions, when organizations are unable to reward it. Organizational commitment as unrewarded behavior is explored among 316 respondents. In the process of redefinition of OC, we found a concise structure of OC.

ORGANIZATIONAL LOYALTY

Loyalty as Attitude and Action: Promoting Values-Based Decision Making

-- Richard Coughlan

Leaders' understanding of loyalty among employees in organizations today will advance more rapidly if they focus on three key issues. First, leaders must determine the most common targets of loyalty in the organization and take note of how those targets have shifted in recent years. Second, leaders must search, with a critical eye, for evidence of loyal behavior in the workplace. Finally, leaders must help to build systems that encourage and reward loyal behavior.

ORGANIZATIONAL LOYALTY

Ethical Decision Making: Fairness and Justice Standards

-- Dr. Paul C Nutt

Cases depicting decision debacles are often used to illustrate ethical issues that arise during decision making, their consequences, and how they create dilemmas for decision makers. This article argues that coping with an ethical issue requires both awareness and a strategy. Once core values are understood, actions and practices that recognize them can be sought. Decision makers are called upon to alter their course of action and their decision approach until objections are removed and core values can be affirmed among stakeholders.

ORGANIZATIONAL LOYALTY

What's Inside?: A Case for Component/Ingredient Branding

-- Anurag Dugar and Raj Kumar Pillay

The challenge for marketers is always to come up with new ways to talk to the consumers. This article compares two such ways – one, `Celebrity Endorsements' and the other, `Component Branding'. The former is over-used and the latter, underrated. The article presents a case for component branding through some real life cases.

© 2009 IUP. All Rights Reserved.

Article Price : Rs.50

The Moral of the Moment: Organizational Loyalty… For Now

-- Rob Jolles

Leadership's `Toxic Tandem': Growing Angst in Downturn

-- GRK Murty

The need for a boss to be good, particularly during periods of stress, is self-evident. But it is not that easy, for the mechanics of leadership becomes more dynamic when human beings with their known foibles, quirks, and blind spots interact. Hence, the need to be aware of, and overcome the `toxic tandem' of leadership.

© 2009 IUP. All Rights Reserved.
Article Price : Rs.50

-- Timothy Keiningham and Dr. Lerzan Aksoy

Our loyalties at work are also driven by our need to accomplish something, and to be a part of something larger than ourselves. In this respect, our loyalty to the organization actually supports our view of ourselves within the society.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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