Organizations need tools that measure the effectiveness of their people management
strategies and their performance models. Researchers have developed tools like the
balance scorecard that monitors organizational growth and productivity and measures the
effectiveness of their practices. According to Kaplan and Norton, the brains behind balance scorecard
concept, “The balanced scorecard is a strategic management system that channels the energies and
abilities held by people in the organization towards achieving organizational goals”.
The reason for the scorecard’s ascendance are many and varied, but principally the tool’s longevity
can be traced to an ability to solve several fundamental business issues that major organizations are
facing today. Undoubtedly, the following four issues affecting the business are: (a) A traditional
reliance on financial measures; (2) the rise of the intangible assets; (3) the emerging pattern of
reputation risk; and (4) the difficulty most organizations face is execution of strategy.
Concept of HR Scorecard
In most organizations HR is no more just a cost centre, it is a strategic business partner. To
succeed in this attempt, HR has to justify its strategic importance and establish itself as an asset.
Most leaders ignore HR, as its contribution to business cannot be quantified.
The advent of HR
scorecard (a concept similar to the balanced scorecard) has shattered this myth. HR scorecard
relates business, people and their contribution to organizational success. It measures HR functions
and outcomes. Moreover, it provides a systematic analysis of the effect of HR outcomes on
business performance. It aligns HR systems with the company’s overall strategy and links HR
results to financial measures like profitability and shareholder value. Utility of The HR scorecard
establishes a direct relation between the capabilities of the workforce and results. It, thus,
communicates the effectiveness of people management strategies. With an HR scorecard
companies can align their business strategies and compute their HR operations better. |