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Insurance Chronicle


December' 06
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General Insurance Corporation of India
Critical Illness Insurance: The Critical Choice
Insurers, Irda and the Insurance Policyholders
Economic Costs and Consequences of Natural Disasters
Detariffication of Non-life Insurance Product Pricing in India : Impulses of Industry Experts vis-à-vis Perceptions of Public at Large
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General Insurance Corporation of India

-- G Vasavi

The General Insurance Corporation (GIC) of India was formed by the Parliament Act, General Insurance Business Nationalization Act (GIBNA), 1972. It was incorporated under the Indian Companies Act, 1956 on November 22, 1972. GIC was formed for the purpose of superintending, controlling and carrying on the business of general insurance. The four fully- owned subsidiary companies of GIC are National Insurance Company Limited, The New India Assurance Company Limited, The Oriental Insurance Company Limited and the United India Insurance Company Limited

Article Price : Rs.50

Critical Illness Insurance: The Critical Choice

-- T S Rama Krishna Rao

Critical illness insurance cover is offered both by the life and non-life insurance players. The claim rejection rate for this cover is very high. There is an immediate need for simplification and more customer education in this area.

Article Price : Rs.50

How Critical is CRITICAL?

-- Sam Barrett

Hefty premium increases and declined claims have not helped the image of critical illness insurance. The author investigates what's being done to address the issue.

Insurers, Irda and the Insurance Policyholders

-- G V Rao

A perceptible difference is observed in the perception of the insurer and the insured towards the customer service being rendered to the non-life policyholder. The insurers need to be proactive and take well-meaning steps to cement this gap. The role the regulator plays in this endeavor is also brought to the fore.

Article Price : Rs.50

Economic Costs and Consequences of Natural Disasters

-- Prabha Shastri Ranade

This article discusses the issue of economic costs and consequences of natural disasters experienced the world over and also the economic recovery after the disasters. Several problems faced in estimating disaster losses are explained. Disasters, poverty and development are linked. The economic losses of recent disasters such as Hurricane Katrina, Kutch, Kashmir and Iran earthquakes, Indian ocean tsunami are also mentioned. The article emphasizes the measures to prevent disaster losses like warning system, fishery disaster insurance scheme are suggested and dividends from risk mitigation measures. It also highlights the central role of the environment in disaster reduction.

Article Price : Rs.50

Detariffication of Non-life Insurance Product Pricing in India : Impulses of Industry Experts vis-à-vis Perceptions of Public at Large

-- B V Ramana

The General Insurance industry in India will be shortly witnessing the much-awaited non-tariff rate regime. While competing insurers are restless on the hurdles they might encounter, particularly in fine-tuning their respective "new look-products with decontrolled price tags, the common man is apprehensive of possible disturbed climate at the marketplace, where he may be put to maximum confusion".

Article Price : Rs.50

Insuring Rural India

-- Richard Holloway and Rajagopalan Krishnamurthy

The article highlights the factors that spur the rural insurance business in India. It emphasizes on product innovation, low-cost, effective distribution channels, increasing volumes, etc.

Turning the Tables : Coping with a New Era of Risk

-- Joseph Plumeri

A new era demands new approaches including a federal charter and a national plan for addressing disaster insurance issues.

ERM : A Two-year Report Card

-- Michael J Moody

Insurers push ERM adoption, motivated by rating agency interest.

From People Success to Business Success

-- Julie J Gebauer and Andrew S Cherkas

By focusing on workforce engagement, insurance companies can strengthen their ability to competefor people and customers.

Insights - Trends in the Asian Directors' & Officers' Liability Market

-- David Walters

The article discusses the current state of the Asian Directors' & Officers' liability market and predicts its future. The inference points towards a favorable market cycle in the near future.

Early Offers : An Approach to Medical Malpractice Reform

-- Jeffrey O'Connell, Jeremy Kidd and Evan Stephenson

In personal injury cases, the current system of tort liability has long been unworkable, especially because the insured event is extremely complex. Under the current system, a plaintiff must prove two difficult elements: The defendant's fault and the economic value of non-economic damages, mostly pain and suffering.

Global Executive Summaries
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    Full Text: www.roughnotes.com
  • ABSA Brokers Improves Sales Management with Siebel Insurance
    Full Text: www.siebel.com
  • Deming's Point #11 as Applied to the Insurance Industry
    Full Text: www.irmi.com
  • Overworked, Underpaid, and Underappreciated: Some Things Never Change
    Full Text: http://cms.nationalunderwriter.com
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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