We live in a world deluged
with brands. Globally,
corporations spend billions on building their
brands that helps them distinguish their products/services in a
cluttered marketplace. Consumers have grown from a scenario of `No choice'
to `Multiple Choice' today. Retailers have a say in today's
market compared to yesteryears. Ultimately, the battle of the brands is won
or lost at the store where the consumer makes the final purchase
decision. There is always a big fight between brands for leadership. So
the challenge for marketers is multifold in terms of tackling the
retailer, competitor and finally the most important—Consumer.
Consumers seek `Value for Money'. Retailers want their slice of cake from both.
Success of a brand does not lie with the manufacturer. The
success or failure of a brand is only with the consumer. Consumers always
want to experience the true value, fulfill their needs and always expect
the brand to offer more. With consumers becoming
more knowledgeable day-by-day, expectations are on the rise.
Also, consumer behavior has undergone a sea change and today a
consumer will not settle for anything less and would rather prefer to wait for
a brand that would satisfy his/her expectations. There is a
strong perception that consumer behavior is different in different
geographical locations. But, a few research
studies have clarified that it is the same across the globe.
Marketers face immense pressure to meet
customer expectations on product and price, on one hand, and the demands
of the retailers on the other. At the same time, the other big
challenge for the marketers is to handle the market competition and be
ready with competitive strategies. In the Indian context, many
historic brands have had success stories by building brands that fulfilled
the needs of the customers. In the monopolistic situations, when
the customer had no choice and there was no competition, marketers
had the ultimate say. They defined the rules of the game and retailers
were at their mercy. |