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Management

 HRM Review


December '09
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Whistleblowing: An Ethical Dilemma in Human Resource Management
Storytelling : A New Tool for Employee Engagement
Women Empowerment in the Corporate World
Flexible Work Arrangements : HR Solution to Recession
Why Retention Strategies Fail?
Valuation of Human Resources in Indian Corporates : A Review
Employee Downsizing : Indian Jobs from Boom to Gloom?
Employees as Brands: The Case of Google
360-Degree Feedback : Appraisal or Development?
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Whistleblowing: An Ethical Dilemma in Human Resource Management

-- Elizabeth George

Whistleblowing is the decision taken by an employee to report illegal or immoral practices of higher authorities or even peers, to the police or media, or persons, or to the organizations that may be able to effect appropriate corrective action. Whistleblowing is important as it often contributes to improvement in internal control systems and is a solution to organizational problems. This article examines the concept, the do's and don'ts, and the prospects and consequences of whistleblowing. Some individual cases both, from within the country and abroad, have been studied to support and substantiate the need for legal protection to whistleblowers.

Article Price : Rs.50

Storytelling : A New Tool for Employee Engagement

-- NR Aravamudhan

Storytelling is a very powerful tool for business leaders to get across their business messages and engage their employees deeply. Storytelling was always cloaked in skepticism and cynicism. Of late, business leaders seem to have discovered the virtues of storytelling and its power to engage employees. This article details why a company uses storytelling, the process involved in storytelling, and the vehicles of communication available in a company to tell stories, so much so that employee engagement can be realized.

Article Price : Rs.50

Women Empowerment in the Corporate World

-- N Sudheer Kumar and G Susmitha

Today's corporate world is facing a challenge of managing its human capital which has become a critical and significant issue. The demand for talent is enormously growing across all sectors in the world. Today, women are competing at par with their male counterparts and organizations are also recognizing their talent and providing equal opportunities to them. Organizations are trying to hire the best talent, irrespective of the gender. Women have made their presence felt in every area. Moreover, they are front-runners for change and are emerging as leaders in their respective fields.

Article Price : Rs.50

Flexible Work Arrangements : HR Solution to Recession

-- Manisha Sharma

The world has been facing recession, which has resulted in the shutting down of several organizations and loss of jobs for several people working in them. Several big organizations, including Infosys, Wipro, Sun Microsystems, Lend Lease, etc., have cut short their size by retrenchment and have paved the way for several HR related problems. Such decisions have not only put financial burden on the recession struck organizations but have also put great economic pressure on the countries they are in. In such a tough time, flexible work arrangements could be used as a face-saving option for all involved. This article throws light on the various kinds of flexible work arrangements and the benefits associated with them from both the employer's and the employee's points of view.

Article Price : Rs.50

Why Retention Strategies Fail?

-- Abhishek Roy Chowdhury

Attrition is a challenge for almost every industry in India and across the world. Employers are facing high employee turnover rate in spite of all the efforts to retain top performers. A careful observation will reveal that the retention strategies fail mostly due to lack of understanding of what people want in an organization and the inability to address their concerns. Also, an organization cannot retain people who have demands that are not feasible and do not match the core business of the company. Therefore, instead of spending time and money in an effort to satisfy those people, they should learn to let them go, in order to make space for the right people.

Article Price : Rs.50

Valuation of Human Resources in Indian Corporates : A Review

-- RC Gupta and Garima Sengar

For a long time, the valuation of physical assets like material, machinery, money, etc., has been of utmost importance and was being shown in the balance sheets but no significance was being given to human resources on which the success and failure of business organizations depends. In order to estimate and project the worth of human capital, the need of some sort of methodology for computation and record keeping was felt and Human Resource Accounting (HRA) was found to serve the purpose. This article aims to highlight the issues regarding the significance and valuation of human resources in Indian corporates and the practices, they are adopting to measure them.

Article Price : Rs.50

Employee Downsizing : Indian Jobs from Boom to Gloom?

-- Anila Chandran V and Seema S

The year 2009 is witnessing a reversal in the fortune of the job market from boom to gloom. Organizations are under pressure to cut cost, lower volume growth and lessen the demand for people. From Reliance to tea units, all are feeling the heat wave of the global business slowing down. Generally, when there is a fall in the demand of products, organizations first axe their employees because they are the source of expenditure for them. Job insecurity has adversely affected the Indian middle class. Non-performers are no longer required in any organization. HR is now formulating innovative ways on how to layoff employees with less trauma. This article looks into employee downsizing and its consequences on organizational functioning.

Article Price : Rs.50

Employees as Brands: The Case of Google

-- Priti Krishnan and Deepti Srikanth

This case study is written primarily to raise an interesting argument over a simple, yet, thought-provoking concept _ how can human resources be leveraged as a source of competitive advantage? Illustrated through the example of Google, this case study raises many intriguing issues. In a span of a decade, Google has emerged as a technological powerhouse with two extraordinary innovations, `search' and `adwords', to its credit. The company attributes this enviable rise to glory to its most valued assets _ the Google employees. These efforts paid off and Google emerged as the most sought after place to work for two consecutive years (2007 and 2008). The appreciation of Google's achievements has been accompanied by increasing apprehensions about the long-term sustainability of Google's informal and fun-filled culture.

Article Price : Rs.50

360-Degree Feedback : Appraisal or Development?

-- Sameer Sudhakar Pingle

360-degree feedback, also known as "multi-rater feedback," or "multisource feedback," is the feedback that comes from all around an employee. The results from 360-degree feedback are often used by the people receiving it to plan their training and development, career goals of the employees, and to prepare a performance development plan. Results are also used by some organizations in making administrative decisions, such as pay or promotion. However, there is a great deal of controversy as to whether 360-degree feedback should be used exclusively for development purposes, or should be used for appraisal as well. This article focuses on varied applications of 360-degree feedback from appraisal to development.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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