IUP Publications Online
Home About IUP Magazines Journals Books Archives
     
Recommend    |    Subscriber Services    |    Feedback    |     Subscribe Online
 
HRM Review Magazine:
Managing Knowledge Workers
:
:
:
:
:
:
:
:
:
 
 
 
 
 
 
 

Knowledge workers are the key source of competitive advantage for the companies today. The nature and complexity of their work differs from the archetypal workers. The over-arching question that pops up in our mind is "How do we manage them?" It is not easy. But then companies, in a competition-driven landscape is not spoilt for choice. This article traces the origin of knowledge workers, the various kinds of this growing tribe that we see today, their characteristics and more importantly suggests how to manage them effectively.

 
 
 

In the last two decades or so, the industrial sector was on the cusp of transmogrification. The changes were fueled by dual processes of explosive growth and irreversible decline. The last two decades saw scarce economic resources and entrepreneurial energy sucked out of traditional industries and funneled into `red-hot' new-age industries. These new-age industries became a strong driver of innovation and growth. The magnitude of growth and innovation in the new-age industry helped create a perception on the ground about its strong competitiveness. During the 1980s, policy interventions were put in place to give impetus to high-growth industries. By the turn of 1990s, high-growth industries pupated into high-tech industries. The 1990s also witnessed the emergence of what analysts, economic think-tanks and entrepreneurs euphemistically termed as the `New Economy'. The new economy was nothing but an economic restructuring process powered by convergence of software and communications equipment, and driven by tremendous strides made in the usage and quality of these equipments. For their part, the vanilla-based traditional economies re-energized itself to find its relevance in the context of information and knowledge era.

The world economy which was always powered by machineries is now being driven by people and the extent of knowledge they had amassed. No wonder, this new economy has acquired a sobriquet called knowledge economy. Knowledge economy is one in which generation and exploitation of knowledge holds the key for real wealth creation. In a typical industrial period, machines were brought in as a better replacement for human beings by companies that had over-arching commercial interests. But knowledge economy has become synonymous with high-technology industries like telecom, IT, biotech and financial services. In the distant past, automated machines and computers made a workers job superfluous. Today, the machines and computers are very much in place. But you need some one to start, repair, maintain and run these machines and computers. Otherwise they remain as costly junk pieces. A worker should have the flair for and aptitude to work with these computers and other high-end stuffthis is central to the knowledge economy today. Technical skills such as these along with basic skills like general awareness, reading, writing, mathematics and science are considered to be a pièce de résistance for today's workers.

 
 
 

HRM Review Magazine, Knowledge Workers, Archetypal Workers, Industrial Sectors, Economic Resources, Traditional Industries, Economic Restructuring Process, Knowledge Economy, Financial Services, Technical Skills, Information Systems, Pedagogic Strategies, Decision Making Process.