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Management

Effective Executive


Dec'14
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Coaching by Sustainable Innovational Values (CSIV): The 40-30-30 Tri-Intersectional Model of Values
Interview Cost of Employee Loyalty
The Cost of Employee Loyalty and Disloyalty: Theory and Practice
Costs of Employee Loyalty and Disloyalty: Benefits of Organizational Values Supporting Work-Personal life Balance
What Is Employee Loyalty? How to Gain, Retain and Lose It
‘Why Us?’ and ‘Why Not Us?’ Determine the Direction and Purposeful Actions for Your Organization
ISRO’s Amazing Accomplishments: An Analysis
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Coaching by Sustainable Innovational Values (CSIV): The 40-30-30 Tri-Intersectional Model of Values

-- João Brillo, Simon Dolan and Kristine Marin Kawamura

We live in a world that is constantly changing and transforming. Some believe that strategic planning and scenario building are almost impossible in this kind of context (Mintzberg 1994; and Dolan et al., 2003). Yet, in order to survive, organizations need to constantly innovate and renovate. In this paper, we argue that using the 40-30-30 tri-intersectional model of values that underlie the Managing and Coaching by Values model (Dolan et al., 2006; and Dolan, 2011)—with its three essential axes (economic-pragmatic, ethical-social, and emotional-developmental) as a perpetual process for alignment and realignment—can lead to sustainable innovation in organizations. We also derive a “Coaching by Sustainable Innovational Values” model as a platform for use in motivating people and organizations to more precisely identify future scenarios while also developing competencies to address just-in-time events and to provide alternative ‘backup’ scenarios.

Article Price : Rs.50

Interview Cost of Employee Loyalty

Interview with Alex Bennet and David Bennet, and Chris P Long

The interview was conducted by Ivaturi Murali Krishna

The Cost of Employee Loyalty and Disloyalty: Theory and Practice

-- Stephanie Jones and Riham Hamdy Moawad

Why are employees loyal? Organizational commitment—or a tendency to stay rather than leave—can be demonstrated by retention commitment, value commitment, and effort commitment. These variants on reasons for commitment—to stay with the organization, to provide value for customers, and to make the effort needed—are affected by intrinsic job satisfaction more than extrinsic elements, so leaders should pay more attention to their staff members’ intrinsic needs and try to meet them. To be able to effectively manage the high rate of turnover, leaders and organizations must concentrate on enhancing their staff members’ intrinsic job satisfaction. This means a focus on job interest, opportunities to learn, chances to mentor others, and making achievements—not just pay and benefits.

Article Price : Rs.50

Costs of Employee Loyalty and Disloyalty: Benefits of Organizational Values Supporting Work-Personal life Balance

-- Ronald J Burke and Parbudyal Singh

The paper examines the association of perceptions of organizational values supporting work-personal life balance and imbalance, with a number of work-satisfaction, extra-work activities, and psychological wellbeing indicators in a sample of managers and professionals. The results reveal that both balance and imbalance organizational values had significant relationship with two important variables: passion and absorption. Managers indicating higher imbalance and balance organizational values reported higher levels of both passion and absorption. It should be noted however that more negative work motivation of addiction was predicted only by imbalance values, and the other two work engagement scales, vigor and dedication, were predicted only by organizational balance values. It seems clear that organizations possessing values more supportive of work-personal life integration and balance values are likely to reap benefits.

Article Price : Rs.50

What Is Employee Loyalty? How to Gain, Retain and Lose It

-- Bob Murray

Smaller enterprises that can maintain their workforces and whose leaders are closer, in economic terms, to their employees will be able to maintain loyalty, assuming that they are able to run their businesses in a way which fulfills the neurogenetic needs of their workers. But they themselves are under great competitive pressure, and although they are collectively the largest sources of employment in the developed world, this probably cannot last. Overall, the trends visible in society are such that employee loyalty, like employee engagement, may well be a thing of the past. The irony is that at the same time technology is showing us that we do not need the workers we have, the science of behavioral neurogenetics is showing us how to run our companies and our firms in such a way as to engender the maximum level of loyalty in our workforces.

Article Price : Rs.50

‘Why Us?’ and ‘Why Not Us?’ Determine the Direction and Purposeful Actions for Your Organization

-- Dan Coughlin

Understanding your current business is the starting point for improving the direction of your business. You have to know where you are now in order to determine how you can improve it. You will start to see not only what you do well for your desired customers, but also why your desired customers should probably choose another alternative for a variety of reasons. You will see what makes you unique, but you will also see what you do that is not unique at all and where other options are really better than yours. The more you dig into answering these questions, the more you will see what you want to keep the same and what you will have to change in order to provide something that is uniquely valuable to your desired customers that will cause them to stay with you or come to you.

Article Price : Rs.50

ISRO’s Amazing Accomplishments: An Analysis

-- GRK Murty

Indian Space Research Organization (ISRO)—the primary space agency of Government of India—was established in 1969 with an objective to develop space technology and its application to various national tasks. It has operationalized Indian national satellites to offer communication services and remote sensing satellites to map natural resources. Simultaneously, it had also developed launch vehicles—Polar Satellite Launch Vehicle (PSLV) and Geostationary Satellite Launch Vehicle (GSLV)—for placing the satellites in the orbit. Over the years, ISRO has pocketed several accomplishments to its credit, including the moon mission, the Space Capsule Recovery Experiment and the latest Mars Orbiter Mission. No other governmental institution has credited itself with such an amazing streak of success. An attempt has been made here to trace the underlying reasons for such high success rate.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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