In today’s unstable and dynamic environment, firm managers should search for
performance measures that could illustrate the competitive strategies and progress
in quality (Kim and Lim, 1988; Kaplan and Norton, 1996a and 2001; and McNamara
et al., 2003). Performance measurement is crucial to align the organization with its
objectives in order to meet them (Kaplan and Norton, 1992; Armstrong, 2000;
and Atkinson and Epstein, 2000).
For more than a decade scholars have been paying a lot of attention to the
relationship between Human Resource Management (HRM) and organizational performance (Guest, 1997; Wood, 1999; Paauwe and Boselie, 2003; Bowen and
Ostroff, 2004; and Boselie et al., 2005). Several researchers have recognized the
aspects of HR practices and organizational performance within various industries
(Huselid, 1995; Delery and Doty, 1996; Youndt et al., 1996; Jayaram et al., 1999;
Fields et al., 2000; and Guest et al., 2004). The important role of HR to improve
organizational performance is more recognized since the competitors cannot copy
them easily and effective human resources can demonstrate a rapid and effective
reaction to market demands (Prahalad and Hamel, 1990; Stalk et al., 1992; and
Huselid and Becker, 1996).
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