Franchising is a close and continuing collaboration between the two companies, namely, the
franchisor and his individual franchisees for the sale of commodities, services and application
of technology in the market (Doherty and Alexander, 2004). The franchisee pays an initial
franchising fee, periodical royalties and promotion fee to the franchisor. In return, the
franchisee is allowed to use the brand name, trademark, commercial and technical methods,
the operating procedures or other intellectual property rights. In the emerging market, the
franchisee benefits from the ongoing support in terms of periodic system-wide programs and
promotions, new product innovations and development, superior market research and
guidance. Overall, the chances of succeeding are greatly increased by the globalization of
consumer markets and the past accomplishment in reproducing the business format in
heterogeneous locations around the globe.
Among the franchisees, a distinction can be made between single unit and multiunit
franchisees. Multiunit franchisees own more than one unit and only franchisees that excel in
their activities are granted the possibility of unit growth (Alon, 2001). Other members of the franchising network are the master franchisees. When franchisors expand their business in
other countries, they can assign a master franchisee who makes franchise agreements on their
behalf with sub-franchisees in a specified territory. Indirect franchising, i.e., use of a master
franchisee to develop a territory or a whole country, is a common approach employed by
franchisors in emerging markets. Master franchisees receive the accountability to select other
franchisees, to offer training and coordinate activities with local franchisees, monitor
performance and implement the franchisor’s strategies (Welsh et al., 2006). The advantages
of this system include access to resources, knowledge of the local market, more adaptation
and the possibility of developing a successful franchise. The indirect system also has
disadvantages, including lower profits for franchisors and franchisees and monitoring issues
due to absence of direct control. Success will be determined by the capabilities and resources
of the master franchisee.
|