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The IUP Journal of Knowledge Management :
How to Increase Knowledge Management Maturity Level? – An Empirical Study in a Non-Profit Organization
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Knowledge is more important for an organization as it helps the organization to distinguish itself through Knowledge Management (KM) strategies. The present paper intends to increase KM maturity level regarding KM strategies. A comprehensive KM maturity model is necessary for navigating and assessing the development of KM. It provides organizations interested in KM with a holistic view of KM, improved mutual understanding of different views on the nature of KM, KM problems, and potential solutions. The standard questionnaire Capability-based KM Performance Evaluation Framework (CKMPEF) was employed in order to evaluate the organization’s level of maturity, and KM strategies for the organization were proposed based on the identified level of maturity. In this paper, knowledge conditions of a research organization were evaluated, and after distinguishing the KM maturity level of that organization, KM strategies were suggested for each. The results show that the organization is placed at the first level of KM maturity. Therefore, 14 relevant KM strategies are proposed for this organization with respect to its maturity level.

 
 
 

Knowledge, in this era of knowledge economy, is recognized as a critical asset for organizations to gain competitive advantage and to maintain long-term success (Akhavan et al., 2015). Regardless of whether an organization is just getting started, conducting the first implementations of Knowledge Management (KM) pilot projects, or preparing to revitalize or leverage successful KM approaches and tools to other areas in the enterprise, it should have a road map with milestones and checkpoints to guide its efforts (Hubert and Lemons, 2010).

A KM maturity model identifies the barriers which need to be overcome, determines the resource requirements and makes reasonable adjustments for improving the next maturity level (Philsoophian et al., 2016). This model determines the appropriate starting point, steps for implementation, and resource requirements for driving long-term corporate development (Hsieh et al., 2009).

 
 
 

Knowledge Management Journal