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Management
Effective Executive

September' 02
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Steel Wars
Peter Drucker's Philosophy of Management
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Project Risk Mitigation: A Holistic Approach to Project Risk Management

--Timothy Dowsett, Johannes Strydom

In today's business environment, change is happening at an ever-increasing rate. To stay ahead of the competition, or in some cases to even survive, companies need to change quickly and smoothly. An increasingly common technique being used by companies to manage change is to define the desired goals of change and package the process towards achieving those goals into a project. Projects and the risks associated with projects have become an integral part of business. In this paper, the authors examine the many risks associated with projects and explain how taking a holistic approach can minimize these risks.

Budgeting for Risk

--Alan McNee

Managing risks in fund management has become a critical issue for the fund managers to ensure that funds do not underperform an agreed benchmarked index. It is also important for mitigating the sharp divergence between growth and value of the funds and safeguarding the funds from weak equity markets and market volatility, which has risen as the aftermath of September 11. The article discusses the risks that need to be taken care of by the fund managers and the new rules in risk management.

Is Your Company at Risk?

--John M Collard

There are many instances in the corporate history of companies meeting untimely death. In an uncertain business environment, this problem has become more acute. Though, accumulated losses have been cited as the main reason for the untimely demise, this may be the result of other problems. The responsibility falls on the managers to recognize the early warning symptoms of illness within their organizations. Not only that, managers also need to handle such symptoms effectively as and when they arise. The author has asked ten questions, the answers to which will help the managers assess whether the company is at risk.

The New Accountability

--Brian Ward

In the new world order, the old ways of holding people accountable are a passé. The recent accounting scandals in the US prove that the old ways of accountability should be discarded for new accountability. The article discusses the characteristics of old and new accountability and how organizations can adopt the new accountability system.

Building Better Alliances

Alliances are important engines of growth. The importance of alliance can be realized from the fact that the number of alliances formed in the year 2000 was ten times more than the previous year. Alliances also determine the market value of companies. However, it is seen that many alliances have failed and the failure rate is currently at 40-50%. Why do alliances fail? The article answers the question and explores what companies need to do to form long lasting alliances.

Steel Wars

--Anindya Roy

The recent imposition of tariffs and quotas on imported steel by the president of US triggered the beginning of trade war between the US and the steel exporting countries. The article finds out the reasons behind the imposition of tariffs and quotas, the effects of tariffs and quotas, and the future of this trade war.

Article Price : Rs.50

The Extended Enterprise: The Evolution of E -business Gateways

The advent of the Internet has changed the nature of business transactions. Internet has helped organizations to communicate electronically, with their partners, customers, suppliers and employees at a lower cost. However, companies still have isolated information systems that support their various e-business initiatives. These disparate information systems cannot communicate with each other, thereby and also unable to interact with customers, suppliers, partners and employees in real-time. Organizations need to evolve as extended enterprises, for which they need to fully integrate their business applications, people, processes and information technology. The paper presents AT Kearney's predictions about the evolution of the extended enterprise and discusses how senior executives can make the most of this emerging opportunity.

Customer Retention is not Enough

--Stephanie Coyles and Timothy C Gokey

The cost of acquiring new customers is five times the cost of serving the existing customers. Companies spend millions to understand and retain the existing customers to encourage them to spend more. However, in today's environment customer retention is not enough. What is more important is, attitudes and changing needs of the customers. Companies need to develop new ways to understand the changing patterns of customers' buying habits. The article discusses how companies should go about in developing ways to understand the changing patterns of customers' buying habits.

The New Dr. Reddy's: People Driven

--E Kumar Sharma

During its inception period, Dr. Reddy's Lab had a more close and hierarchical structure. However, to compete globally, Dr. Reddy's Lab had to change its organizational structure. The article discusses the change that is taking place at Dr. Reddy's Lab to facilitate its globalization process. According to the author, a people-driven atmosphere is developing at Dr. Reddy's, that is taking over the reins of development.

Peter Drucker's Philosophy of Management

--Dr. Suneel Sethi

In the world of management, Peter Drucker is known as a management thinker or a guru who has invented the philosophy of management. Even at the age of 92, he continues to teach and write, and advise corporations. In this article, the author talks about Peter Drucker, his philosophy on management, his beliefs about organizations (both private and government) and the employees.

Article Price : Rs.50

Global Executive summaries

  • Acquiring and Winning
  • Corporate Culture: When Something is Rotten
  • The Truth About Customer References: How Sweet Deals Can be Rotten Business
  • Paradox in Mutual Funds
  • Will Harley-Davidson’s Growth Slow Down?
  • Just-in-Time Delivery Comes to Knowledge Management
  • Out of Control
  • Marketing to the Old
  • The Barista Principle—Starbucks and the Rise of Relational Capital
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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