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Management
E-Business
February' 04
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Quality Standards in the Software Industry
Recent Trends in ERP Industry
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Evolution of E-Business Gateways

--A.T. Kearney

E-Business gateways can enable organizations to achieve their vision of an extended enterprise. They play the role of an access intermediary by connecting organizations and their stakeholders with
e-marketplaces. E-Business gateways offer a definite value proposition to organizations looking forward to make their supply chain more efficient and improve CRM capabilities. The article discusses the applications of e-business gateways, their benefits, and how an organization should go about evaluating them.

B2B Marketplaces: Strategies for the Future

--Ken Kenjale, Arnie Phatak

Online B2B marketplaces offer significant opportunities to generate value by automating an organization's collaborative business processes with its value chain partners. Since the late 1990s, several thousands of B2B marketplaces have been established. However, a majority of them have been unsuccessful in doing business profitably. The article explains how an organization should go about developing a B2B marketplace. It also illustrates the benefits and explains how to avoid any pitfalls while implementing.

Digital Preservation and Copyright

--Peter B Hirtle

Good preservation practice has often existed in a legal gray area. Libraries usually made three copies when microfilming long before the law gave explicit permission for the practice, and many radio programs have been saved only because individuals systematically taped them from the air, without the permission of the copyright owner. Digital preservation resides in an even murkier legal gray area because of the fundamental need to copy digital information (one of the exclusive rights of the copyright owner) in order to preserve it. In addition, there is greater interest in preserving works that you may not own, particularly web pages. The lack of legal certainty, however, should not prevent individuals and libraries from undertaking the socially beneficial task of preserving digital information. The law explicitly authorizes some preservation actions (especially if the materials are not made digitally available to others), and a fair use of defense can be built outside the library or archives.

Quality Standards in the Software Industry

--Surya Kumar Pala

The strategic importance of adopting quality standards cannot be discounted. The CMM Integrated model is a well-accepted quality standard in the global software industry. However, CMMI or any other model is not a panacea, but an aid that will help an organization pursuit the quality efforts. Successful adoption of quality initiatives have come from those organizations where there already existed a culture of quality and there had been a commitment from the top management for the same. The article describes various quality models in vogue in the software industry and details Wipro Technologies' successful adoption of CMMI model.

Article Price : Rs.50

Recent Trends in ERP Industry

--S Subramanian

In 2000, many analysts had predicted that ERP has lost its status as a force to reckon with. But the dynamic strategies of ERP players have revived the market. The article discusses the recent trends in the ERP industry. It describes the emergence of Tier 2 companies, who have gained a significant market share, changing customer profile, outsourcing, consolidation and many other changes happening in the industry.

Article Price : Rs.50
 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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