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Management

Effective Executive



February' 08


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Business Cooperation between India and Japan : In Relation to
Small and Medium Enterprises
Should Personal Income Tax be Abolished in India? : The Cost
of Compliance
Antony and Cleopatra : Power and Pleasure
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Marketing Strategy and Marketing Tactics : The Strategic Role


-- Donald E Sexton

Some managers consider marketing too narrowly. They focus primarily on decisions such as advertising and pricing. While important, those decisions are also tactical. The real power of marketing is based on the strategic decisions of selecting target markets and determining positioning.

Network Orchestration for a Flat World : Preparing for a Future of "Defining Moments" at Li & Fung*


-- Dr Yoram (Jerry) Wind

Looking at and learning from the defining moments of the past may be less important than preparing for the unknown defining moments of the future. This preparation requires the right mental models, platforms and organizational architecture to meet the unseen inflection points that lie ahead.

Retail Environment and Economic Development : Three Phases


-- Pingali Venugopal

Market place has always been dynamic and would continue to be so. Consumers change, shops change and the shopping environment changes. Adapting marketing and selling to changes in retail environment is a prime responsibility of any company. This article describes the changes in the retail environment with economic development.

Addressing information Shortages in Emerging Markets : A Case Study from South Africa


-- Leyland Pitt and Mélani Prinsloo

The project described in this article demonstrates one case where, thorough a CBPR project, people are getting involved in addressing the challenges facing them and their community. The problems faced by these developing communities are not unique to South Africa but are inherent in the developing world. Establishing similar community-based research initiatives in other developing communities can work as well as this project is helping in attracting economic and investment attention to South African townships.

Business Cooperation between India and Japan : In Relation to Small and Medium Enterprises


-- Dr. Jay Rajasekera

There is great potential for cooperation between Japanese and Indian companies, especially at SME level. The globalization pressures, particularly the ones coming from China, are making Japanese companies ready to break out. Indian companies, including SMEs must look for strategies to develop cooperation and build winning relationships using this opportunity.

Article Price : Rs.50

The Role of HRM in Achieving Service Excellence and Cost Effectiveness at SiA : For Competitive Advantage


-- Jochen Wirtz, Loizos Heracleous and Nitin Pangarkar

For three and a half decades, SIA has managed to achieve what many others in the aviation industry can only dream of, cost-effective service excellence. The HR practices described in this article are vital to achievement of this outcome. We have discussed the strategy of SIA, the role of SIA's leadership and the five key elements constituting SIA's HR management that helped SIA build and sustain service excellence at levels consistently above competition over three decades.

The Economist and the Management Consultant : The Macro and The Micro Point of View


-- Dan Coughlin

In this article, I'm going to provide a list of statements from Alan Greesspan's book, The Age of Turbulence, with the page number that the statement was on, and my thoughts regarding each statement.

Should Personal Income Tax be Abolished in India? : The Cost of Compliance


-- Prof. Pratap Chandra Biswal

If administrative efficiency cannot be improved, better explore alternative revenue sources and probably look forward to a single Goods and Services Tax (GST) in future if the VAT system is successful.

Article Price : Rs.50

Harvard Commencement : speech by Bill Gates on June 7, 2007 at Boston, Mass `From those to whom much is given, much is expected'.

Antony and Cleopatra : Power and Pleasure


-- GRK Murty

Reading Antony and Cleopatra one wonders if Shakespeare intends to say, "Pleasure and power do not cancel or turn back against one another; they seek out, overlap, and reinforce one another," provided a leader could balance them in the right proportion.

Article Price : Rs.50

P&G in Mexico : Profiting from Product and Marketing Innovations


-- Mercy Mathew and Anuradha Donepudi

Leading consumer packaged goods manufacturer Procter & Gamble (P&G) has an impressive history of successfully launching a vast array of new products. With developed world markets becoming increasingly saturated, multinational corporations have turned to emerging markets like India, China, and Mexico. Realizing the potential of consumers in the emerging markets, major MNCs are penetrating the growing low-income segments. But the dynamics and the consumer behavior in these markets are quite different from the developed markets. According to many experts, the strategies that hold well in developed markets fail in developing markets. However, P&G, with its long presence, has had tremendous success in Mexico through its product and marketing innovations.

In emerging markets there's strong demand, with several needs still to be satisfied, and their potential volume is immense. Let's keep in mind we're talking about the 80% of the world's population!


-- Prof. Guillermo D'andrea

G J D'Andrea is Professor of Business Administration at IAE Business School, Austral University in Buenos Aires, Argentina. Professor D'Andrea obtained his Ph.D. from IESE, Barcelona (Spain). He teaches marketing and retail management, services marketing, and international marketing. At IAE, he has chaired marketing since 1985.

Business strategy becomes harder because you need to analyze the plans of not just your current competitors but also those of any platform that could absorb your users.


-- Marshall Van Alstyne

Marshall Van Alstyne is an Associate Professor at Boston University and research scholar at MIT. He holds BA, MS and Ph.D. degrees from Yale and MIT, and his research focus is the economics of information. His research topics include the economics of networks, valuing intellectual property, and equity, growth and productivity effects of information sharing. He was a co-developer of the concept of "two-sided networks" and was among the first to measure the productivity of information flows at the individual person level. His work has received an NSF Career Award, multiple best paper awards, and appeared in Science, Management Science, Harvard Business Review and The Wall Street Journal. He can be reached at mva@bu.edu.

Paradoxically, in China, the victims of piracy may actually profit in the long run.


- - Prof. Kai-Alexander Schlevogt (D.Phil. Oxford)

Foreign companies need to conduct due diligence to understand who their Chinese partners are and they need to make it clear what the terms of engagement are.


-- William J Holstein

William J Holsteinis an award-winning editor, author and journalist on subjects affecting chief executive officers and boards of directors. He is a columnist for The New York Times business section. He has spent 30 years specializing in global business issues and his areas of interest include innovation, competitiveness and governance.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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