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Management
Global CEO
March '03
 
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Business model innovation
The Indian Railways: Need for a strategic overhau
Risk management practices at Wipro Limited
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Industry in Focus

Indian pharmaceutical industry

--Rajeev Dubey and T Surendar

Preparing for the challenges ahead: The $5.5 bn Indian pharmaceutical industry, catering to the world's fifth largest market is getting ready for the tougher challenges. The competitive and technological changes in the global pharmaceutical industryfrom powerful new drug discoveries to innovative R&D partnerships and marketing plans are reshaping the business strategies of many domestic pharmaceutical companies. In the meanwhile, some of the innovative domestic Pharma companies are stepping out of the country for a bigger slice of the $380 bn global pharmaceutical market. Among these domestic players Sun Pharma, under the leadership of Dilip Sanghvi, has emerged as a prominent player in the domestic pharmaceutical industry.

Business model innovation

--Phani Madhav

Innovation has always been the key to business success. More so in today's dynamic business environment characterized by uncertainty and radical change. Business model innovation can help companies to score over their competitors by identifying what customers want and meeting their requirements through innovative solutions.

The Indian Railways: Need for a strategic overhau

-- R Prasad

Indian Railways (IR), the single largest employer in the world, has been performing a commendable job socially. But in the process, it has created an economic mess of itself. IR needs to undertake reforms on an urgent basis. This article examines the challenges facing IR and how they can be addressed.

Enterprise Risk Management

Is airline industry risk unmanageable?

-- Michael Zea

The risk faced by airlines stems from a flawed and complex industry structure. This becomes more obvious when times are difficult. There have been some attempts to deal with these risks. But more aggressive techniques and a wider perspective such as Enterprise Risk Management would greatly help in mitigating the risks.

Risk management practices at Wipro Limited

-- AV Vedpuriswar

Risk management is an essential function at Wipro. This article highlights the important risks that the company faces and the measures that it is taking to mitigate these risks.

Indian MNCs

HLL Challenges ahead

-- Indrajit Gupta

Hindustan Lever Limited was once the workplace of choice for India's smartest managers. The crisis of growth during the past four years is now causing a major churn inside. Lever needs to figure out how to create sufficient growth opportunities for its high caliber managers.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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