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Insurance Chronicle

March'03
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To Outsource or not to Outsource Business Processes?
Insurance: Origin and Developments
The Challenges of Life Insurance Underwriting
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Cover Story

Outsourcing in the Insurance Industry

-- Mark Stephen and Mark Speller

The insurance industry has experienced certain instrumental changes in its dimension in the recent past. The functional aspects of insurance companies are being subjected to several changes. The companies have adopted various new, technically advanced strategies that help them to be the frontrunners in the industry. Outsourcing being one such tool is stealing the show in the insurance industry. Apart from the accessory functions, the core functions are also being outsourced equally. The cover feature presents the growing significance of outsourcing in the insurance industry.

To Outsource or not to Outsource Business Processes?

-- GRK Murty

Gone are the days when outsourcing used to be only the manufacturers cup of tea. It is being observed that many other sectors have started taking the support of outsourcing. Insurance industry, not being an exception, is keeping up with the joneses. This article makes an in-depth analysis of the concept of business process outsourcing and narrates about the increasing outsourcing scenario in the Insurance industry.

Ratings under Pressure for UK Life Insurers

-- Harish Gohil, Greg Carter and Geoff Mayne

UK Life insurance sector has certainly imparted several lessons to the insurance sector all over the world. Its concentration on capital markets to reap bonus dividends led it into the cobweb. The steep decline of UK Life insurance sector in the capital market suggests no indication of quick improvement in their condition. Fitchratings has come up with an analysis of the UK insurance markets and its state of affairs, after the capital market trauma.

Strategies for Success in Group Term Sales

-- Steve Mezei

In the present competitive scenario, the insurance industry demands a strong relationship between the brokers and carriers in order to carry out a healthy sales figure for the insurance company. When it comes to group term packages, the employers would expect the best-valued packages with appealing features. The article includes various tips and strategies that may be adopted by the brokers and carriers in order to meet with the demand of the target buyers of group term packages.

Easing the Squeeze

-- Craig Harris

The growing insurance arena around the world has necessitated the emergence of more distribution channels. Introduction of more channels had an apparent adverse impact on the broker's role in the industry. A few impediments like minimum volume requirements, consolidation of carriers and increased local competition are diminishing the role of brokers in the industry. This article narrates the restricted role of brokers in the present day insurance industry.

Sorting Out the Complexities of Credit Insurance

-- Gary Fagg

The continuous innovation of various financial instruments has played a major role in erasing the boundaries between different functional areas in the arena of Finance. The concept of bancassurance, for instance has brought both the banks and insurance companies on a common platform. This article narrates how such innovations in debt protection products have ignored the line between banking and insurance and how the analysis of their protected events erase the actuarial lines between life health and property &casualty insurance

Managing Environmental Liabilities Through Contracts

-- Jeff Slivkaa

Many are aware of the various contractual methods for managing the variety of risks found at construction sites. One area that needs a bit more attention is the real and perceived environmental hazards or contamination routinely found at construction sites. This article explores the uncommon provisions for managing environmental risk through contracts

Insurance: Origin and Developments

-- V Sesha Ayyar

This is the second and concluding part of a series of article, on the origin and development of insurance. While the first part published in the previous month's issue of Insurance Chronicle dealt with Life Insurance, the present article throws light on the aspects relating to General Insurance Industry.

The Challenges of Life Insurance Underwriting

-- U Jawaharlal

Life insurance companies are expected to be meticulous with the risk classification as they deal with public monies. The underwriting tools play a pivotal role in placing the risks appropriately. This article discusses in depth the underwriting intricacies in life insurance and the challenges being faced by the underwriters.

Global Executive Summaries

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  • Cyber Thefts

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  • The Holes in your Cover

  • Captives, The TRIA and The Market

  • Self-certified Filings

  • Swift Justice

  • Banged-up Comp. Carries Hope to get Healthy in 2003

  • Unlocking the Door to Identity Management

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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