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Management
Effective Executive

March ' 04
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Free Trade vs. Protectionism Which Way for the US Steel Industry?
50
Parmalat : How the Milk Spilled
50
Managing Change in Organizations : Leadership Challenges
50
The Influence of Information on Consumers' Mindset : A Retail Perspective
50
Gaining Competitive Advantage : 'Ideal' Size Does Matter
50
Business Process Outsourcing : Challenges for the Indian BPO Industry
50
Indian Electrical Equipment Industry : Powering the Power Sector
50
Unified Currency : Rupa - The Currency of South Asia
50
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COVER STORY

Free Trade vs. Protectionism Which Way for the US Steel Industry?

-- Sanjib Dutta

The US Steel Industry has always been protected. The article explains the evolution of the industry and its penchant for protection even in the 21st century while the US expects others to practice free trade.

© IUP. All Rights Reserved

Article Price : Rs.50

CORPORATE GOVERNANCE

Parmalat : How the Milk Spilled

-- Shirisha Regani

Parmalat was a highly successful food company-until it entered bankruptcy protection in 2003. Investigations revealed that, for years the company had been using false accounting and complicated financial systems to create a picture of financial health, misleading investors and analysts alike.

© IUP. All Rights Reserved

Article Price : Rs.50

The Recent Corporate Governance Rules : Understanding the Finer Issues

-- Lubna Kably

In the wake of recent corporate scandals worldwide, corporate governance has taken a seroius beating. Regulatory authorities are now strictly enforcing new rules. These new corporate governance rules are expected to increase transparency, accountability and objectivity in the overall running of a business.

© Lubna Kably. All Rights Reserved.

LEADERSHIP AND CHANGE MANAGEMENT

Managing Change in Organizations : Leadership Challenges

-- Sanjib Dutta and Anil Kumar Kartham

Managing change in an organization is a Herculean task as it involves changing the organizational culture. The article explains the factors that inhibit change in organizations and how to manage change.

© IUP. All Rights Reserved

Article Price : Rs.50

MARKETING MANAGEMENT

The Influence of Information on Consumers' Mindset : A Retail Perspective

-- Makarand Nadkarni

With information spreading to all corners, marketers need to understand the consumer as an information data bank, which will never exhaust in its resources. The quest to acquire additional information will only grow and this growth will be omnipresent.

© IUP. All Rights Reserved

Article Price : Rs.50

STRATEGIC MANAGEMENT

Gaining Competitive Advantage : 'Ideal' Size Does Matter

-- Anindya Roy

Size can provide enormous competitive advantage through economies of scale, scope and network effects, provided companies are smart enough to leverage and exploit it.

© IUP. All Rights Reserved

Article Price : Rs.50

INDUSTRY NOTE

Business Process Outsourcing : Challenges for the Indian BPO Industry

-- Niharika Atchyutuni

Experts point out that continued high growth in an industry can be an issue because it strains systems and governance processes that need time to mature and be institutionalized. The Indian BPO industry is currently facing the challenges arising out of its stupendous growth. Can it successfully tackle these problems and emerge a winner?

© IUP. All Rights Reserved

Article Price : Rs.50

Indian Electrical Equipment Industry : Powering the Power Sector

-- Ajay Kumar Chourasia

The Indian electrical equipment industry has come of age due to the recent reforms in the power sector and the country is now ready to provide high-quality products for the global electrical equipment market.

© IUP. All Rights Reserved

Article Price : Rs.50

BUSINESS & ECONOMICS

Unified Currency : Rupa - The Currency of South Asia

-- Manish Mishra

The concept of unified currency is no more new to the world economy. After the Euro, the South Asian countries are looking forward to realize the desired benefits. But as every coin has two sides, we need to analyze the other side impartially.

© IUP. All Rights Reserved

Article Price : Rs.50

 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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