This paper presents a methodology for measuring collaborative supply chain business process performance. Such a methodology aims to complement the existing frameworks and overcome their main loopholes, which basically have to do with the intangible aspects: coherence, equity, trust and visibility. The paper discusses the basics of the methodology defining the main elements of performance to be developed. Finally, a practical application is introduced that shows the results of applying the methodology by taking into account coherence, equity, trust, visibility to a collaborative supply chain business process called “Forecast Demand Visibility for Suppliers”.

Over the last few years, the main rules of competition have undergone tremendous change. What was enough to maintain and even increase the market share of an organization became obsolete leading to losing customers and even the competitive position of organizations. This was due, in great part, to the advances of technology with the implantation of the so-called Information and Communication Technologies (ICT) and also to the apparition of new competitors that arose the pressure to new limits. Then, organizations soon started to realize that if they wanted to survive they needed to do something about it. The earliest initiatives started by investing on ICT and applying them within their boundaries which, through the correct application of Performance Management Systems (PMS), revealed to provide a real competitive advantage. However, those companies that had both the potential and the willingness to augment their market share realized the need to adopt new approaches in the way they were making business. This mainly implied the need of collaborating with other organizations in order to reach the stated goals. Organizations can adopt different approaches for collaborating (see Figure 1) that are adequate to different scenarios.

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