This article addresses factors contributing to
the success of Small and Medium
Enterprises (SMEs). This area receives
less attention than that devoted to large
organizations. This is ironic since there are significantly
more SMEs than large organizations as SMEs employ more people and exist in every country. They
also seem to be weathering the current economic recession better and some SMEs
eventually become large organizations. More individuals
are now in SMEs with the downsizing of large organizations, and the frustration many
people, particularly women, feel regarding their careers
in large organizations. In a nutshell, the performance of an economy is inextricably
linked to the SME sector, and SMEs rely heavily on
their people and on their HRM practices for their success.
Entrepreneurs sometimes fail to see the importance of sound HRM practices, or if
they believe HRM practices to be critical for
success, lack the time, patience and skill to fully
utilize these practices. Entrepreneurs are typically
men and women of action; they get things done.
They often lack the time to train, develop and create
the conditions that motivate staff by knowing
their individual employees. HRM is often given
lower priority than manufacturing and/or marketing.
In addition, many entrepreneurs believe that HRM
is just common sense and being good with people (being liked). Sound HRM practices are
much more than this. SMEs, historically, have not incorporated new developments in HRM.
There are unique aspects to working in and managing an SME. SMEs differ from
large organizations in fundamental ways. These include: less `slack' in SMEs, less formality
and structure, less distance between the top and
the bottom levels, fewer systems and
administrators in place to handle HRM issues, and
less hierarchical layers.
This article has several objectives. First, it highlights why HRM practices are critical
to entrepreneurs and the success of their SMEs. Second, it provides concrete examples of
specific HRM initiatives that contribute to the
effectiveness of SMEs. Third, it indicates some of the
personal and organizational challenges facing entrepreneurs/managers and their SMEs and
how HRM practices are relevant to them. |