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Professional Banker

April '05
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Banking on the Budget
`Banking' on CRM
Foreign Exchange Flows, Reserves and Management
Indian Banks-Falling Back on the Second Tier
Scoring: The Next Breakthrough in Microcredit?
Bank Failures, Systemic Risk and Public Policy
Banks Becoming Financial Supermarkets-Problems and Prospects in India
Retail Banking in India: A Paradigm Shift
Electronic Cheques and Evidentiary Value
     
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Banking on the Budget

- - Katuri Nageswara Raoo

Chidambaram's budget has not caused much cheer among bankers. The budget is silent on disinvestment in PSBs. It does not have anything new to mention about the consolidation of PSBs either. There are, however, new guidelines for foreign banks with regard to their entry and expansion, in consonance with the WTO provisions. PSBs have to be more actively involved in social lending. The cash withdrawal tax will prove to be a vexatious levy from the bankers' viewpoint.

Article Price : Rs.50

`Banking' on CRM

- - V V Gopal

Competition and globalization of banking services are forcing banks to be productive and profitable. To retain high net worth individuals, banks should focus strongly on relationship management with customers. Innovative Customer Relationship Management (CRM) strategies and cutting edge software can help, to a great extent, in achieving the desired results. To provide customized services, banks are opening Personal Boutiques which provide all the required financial needs of a customer.

Article Price : Rs.50

Foreign Exchange Flows, Reserves and Management

- - S Harikrishnan

According to IMF, many countries keep reserves to meet external obligations, limit external vulnerabilities, provide a level of confidence to markets, etc. The level of reserves in any country will depend on that country's needs and desires. While many countries keep higher than required level of reserves, excess reserves can also pose many risks. Most countries keep their reserves with the Bank for International Settlements (BIS) for safety though the returns are low.

Article Price : Rs.50

Indian Banks-Falling Back on the Second Tier

- - D Satish

The last few months of the financial year 2004-2005 have witnessed a number of banks raising the Tier II capital. This capital, apart from improving the capital base of the banks, is also being used to cater to the sharp increase in the credit offtake.

Article Price : Rs.50

Scoring: The Next Breakthrough in Microcredit?

- - Nidhi Mulik

Scoring - A method to judge the risk of a borrower, especially a small borrower, may help the banks to reduce its credit risk. A large scale microlending will be possible for banks with the help of scoring. The chief obstacle to effectively implement this method is large scale data requirement about the borrowers.

Article Price : Rs.50

Bank Failures, Systemic Risk and Public Policy

- - Vinod Sharma

In the US, bank failure rate has increased after putting in place safety net policies. Economists argue that poor design of safety net policies, political compulsion and inaccurate judgment about the environment are the major culprits. Economists are also worried whether Basel II will be able to strengthen the system because discretionary powers in the Internal Ratings Based (IRB) approach of credit risk may increase the appetite of banks for risk. There is need for a public policy which focuses on the causes of problems and enhances the macroeconomy stability.

Article Price : Rs.50

Banks Becoming Financial Supermarkets-Problems and Prospects in India

- - Mahendra Pratap Singh

The use of technology and liberalization and the deregulation process initiated by the Indian government in the early 1990s has completely changed the traditional way of banking. Now, in India banks are moving towards the concept of financial supermarkets, where the customer can get the full range of financial services. This article attempts to address the problems and prospects of banks becoming financial supermarkets in India. The prospects are very bright, especially in the insurance, personal credit and agriculture business, but banks still need to develop their technology and penetrate into the retail segment before they can make the concept successful.

Article Price : Rs.50

Retail Banking in India: A Paradigm Shift

- - AG Varughese

Retail products and services are making banks' bottom line robust, besides reducing the risk level. Banks should offer those retail products that satisfy customers' desires and need to look for new delivery channels. Banks are adopting innovative technology, which is helping them to offer customized products in a cost efficient manner.

Article Price : Rs.50

Electronic Cheques and Evidentiary Value

- - V Gopala Krishna and C Vidya

The advancement in technology has led to the creation of electronic cheques, particularly in a business to business environment. Different countries have a choice of cheque systems, which are governed by the laws applicable to each country's jurisdiction. The authentication of these electronic instruments is proposed to be endorsed by digital signatures. In India, the enactment of the Information Technology Act, 2000 obligated amendments to The Negotiable Instruments Act, 1881 in order to impart legal validity to such electronic instruments. The authors in this article elucidate the amended provisions and examine the evidentiary value of such electronic instruments.

Article Price : Rs.50

Global Executive Summaries

  • China: Continued Optimism, Growing Complexity
  • Crisis Management: The Known, The Unknown, and The Unknowable
  • Operational Risk
  • Russian Banks: Competitive Disadvantage
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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