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April' 07
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Aditya Birla's Acquisition of Trinethra
-- Surekha G, Shirisha Regani

Pharma Firms to Stop Gifts to Doctors : Is Self-regulation the Answer?
-- Debapratim Purkayastha, Rajiv Fernando

Embraer : The Brazilian Aircraft Manufacturer's Turnaround and Growth
-- Shirisha Regani, SS George

Brazil-based Embraer was the fourth largest aircraft manufacturer in the world behind Airbus, Boeing, and Bombardier Aerospace. Embraer was set up as a government company in 1969, and privatized in 1994. This case examines Embraer's turnaround and growth after its privatization. It discusses the steps taken by Mauricio Botelho (who became the CEO after the privatization) to return the company to profitability, as well his handling of various strategic and human resource issues during and after the turnaround. The case then explores Embraer's entry into the regional jet market, where it had to compete against Canadian aircraft major Bombardier.

Unilever's "Real Beauty" Campaign for Dove
-- Debapratim Purkayastha, Rajiv Fernando

This case is about Unilever's "Campaign for Real Beauty" (CFRB) marketing campaign for its leading personal care brand "Dove". CFRB was a multi-faceted campaign that sought to challenge the stereotypes set by the beauty industry. This campaign featured regular women (non-models) who were beautiful in their own way and did not fit in with the idealized images of models, super-models, and celebrities. Unilever developed the CFRB campaign based on a global study on the perceptions and attitudes of women with regard to their personal beauty and well-being. This campaign was a huge success as it was appreciated by many consumers and resulted in increased sales of Dove products. It also generated plenty of buzz and wide media coverage for the Dove brand. However, critics felt that this campaign could prove counterproductive as marketing messages in the beauty industry were largely aspirational and Dove could be perceived as a brand for fat and ugly girls. Some critics also felt that CFRB was self-contradictory as it strove to sell Dove Firming Range of products in the guise of debunking beauty stereotypes.

JIT in the Indian Auto Industry
-- Mimon Datta, Jitesh Nair

The caselet presents an insight into one of the few but significant drawbacks of Just-in-Time (JIT). JIT has been widely adopted in the Indian automobile manufacturing industry. But, the auto manufacturers have faced problems due to the lack of a proper support system. The caselet describes how the auto manufacturers have taken precautionary steps to deal with the situation to gain maximum returns from the implementation of JIT.

The God Delusion
-- Author: Richard Dawkins Reviewed by SS George

In The God Delusion, Richard Dawkins, a well-known and vocal atheist, makes out the case for the non-existence of God. He then goes a step further, and argues that religion is the major cause of many of the troubles facing humanity today.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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