In today's competitive environment, an organization can succeed if it has the ability to ensure that employees' activities and outputs match organization's objectives. It can be done by establishing a process known as performance management through which the performance of the staff can be measured, monitored and enhanced. The first step in performance management is concerned with planning the performance and development of an employee. It includes establishing and understanding what is to be accomplished by an employee on his job that contributes to the organization's success as well as to his individual development.
The next step involves accurate measurement of his performance and comparing the same with desired outcomes. The final step is providing feedback to the employee in identifying the problems if any pertaining to his performance and help him to plan how to correct or resolve those problems. According to Susan Heathfield, a management consultant, performance management is a process of creating a work environment that stimulates people to perform to the best of their abilities rather than imposing tight controls as many managers believe.
An
effective performance management system will enable an organization
to meet three broad purposes: strategic, administrative and
developmental. From the strategic perspective, performance
management can help the organization in achieving business
objectives by aligning employee activities with its vision
and mission. It is a systematic way of defining and communicating
what the organization is expecting from each employee in terms
of performance. |
