"Every member of the Evalueserve team is virtually in the `office next door', available to provide immediate assistance."
Founded by executives from McKinsey & Co., Evalueserve makes extensive use of technology to serve clients. A full-services market research, business intelligence and intellectual property services firm, Evalueserve, has clients in North America, Europe and Asia. Evalueserve's analysts cover a range of industries, includingBanking, Insurance, Hi-Tech, Telecommunications, Pharma&Biotech, Chemicals, Energy, Consumer Goods, Discrete and Process Manufacturing.
Evalueserve makes use of the telephone, Internet, email, and instant messaging in serving its clients. According to the company, every member of the Evalueserve team is virtually in the "office next door", available to provide immediate assistance.
Evalueserve has performed research in 192 countries by utilizing both primary and secondary sources to conduct its research and analysis. Its primary research capabilities are extensive, including the ability to conduct research in multiple languages.
Hence, the anti-offshoring drive has definitely increased India's brand image because American and British companies now feel that Indian companies are capable of almost anything, even rocket science! This is indeed an interesting contrast from the situation four years ago, when the same companies were under the impression that Indian companies can only "provide software coolies" and "export cheap IT coders to solve the Y2K problem". Because of this awareness, it has become easier for Indian companies to move from BPO to KPO, especially in the US and the UK. |
