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The quest for excellence is the mantra of
survival in this world of fierce, yet healthy
competition. Gone are the days when one person could tower head and shoulders
over others and exert influence or power through `distance mode'. Gone are the days
when autocracy meant leadership and the Tatas and Birlas were the only industrialists of India.
The 21st century is a different world; never
seen before, never thought of before. Here we see
the Tatas, Birlas, Ambanis, Mittals and Adanisall standing hand in handeach supporting
one another to shape the development of self and
the growth of the other. India and the US sign a Nuclear deal with mutual consensus for
mutual benefit.
This is a world where paradoxes coexist. While the world is shrinking, technology is
booming, businesses are expanding and the workforce
is growing. To verify the abstract theory stated
above let's take the example of Tata Consultancy Services. Headquartered at Kolkata, it has a
total number of 155 offices across 41 countries with
a total workforce of 58,000. The challenge in business today is more about managing
people rather than money or machines, as it is the
people who are the drivers of those machines and
the makers of the money.
The challenge of the managers of today lies in
complexity management. The turn of the first decade of the
21st century is experiencing a world of turbulence, which is the natural outcome of
the sudden shrinkage of the world into a global village. Today people of diverse cultures with
very different backgrounds, speaking languages of different origins, have come to work together
for the achievement of a common goal in one organization across the world. In this world,
for any business to survive, what is required is
the right kind of communication, which does not primarily mean the knowledge of any
particular language, but a knowledge of the self and
of othersthe ability to work in diversity and with differences. |
