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Marketing Mastermind Magazine:
Mobile Number Portability : Marketing Campaigns and Consumer Response
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The Indian telecom sector reached a new milestone on January 20, 2011 with the introduction of Mobile Number Portability (MNP) rolled out nationwide. It is a boon for all mobile subscribers, especially heavy users, who would no longer be compelled to continue with the same service provider if they are unhappy with it. This consumer research based study, which was carried out in Ahmedabad before the introduction of MNP, tried to find out users' response to MNP. It also outlines the readiness of mobile operators for MNP and strategies adopted by them to keep the consumers informed about the "Big day".

 
 
 

Tareekh pe tareekh was an apt Bollywood movie dialogue for MNP in India. But finally, the much awaited phenomenon was rolled out in Rohtak, Haryana, on November 25, 2010 and the Department of Telecommunications (DoT) announced its plan of launching the same across India from January 20, 2011. MNP is a facility which allows users to switch to a different mobile telecom service provider from their own without having to change their mobile number. For example, if an Idea subscriber finds Vodafone's network better, he may opt for a Vodafone connection without changing the Idea mobile number. This will help the users to switch between service providers without getting mobile numbers changed and losing on important contacts.

Currently, telecom operators' readiness for MNP is at its peak. In the past, SPs have used several tactics to build their customer base, in a way similar to the methods used for promoting consumer products. Through visuals, advertisements and celebrity endorsements, they have attracted customers and built revenues. But with MNP becoming a reality, things are going to be different and difficult. Mobile operators have rolled out various campaigns to affirm that they are ready to enable MNP on their networks and also to see to it that implementation of MNP does not result in a huge subscriber exodus. Players like Idea, Vodafone, Airtel, Tata DoCoMo and BSNL to name a few, have already launched their promotional campaigns to create a buzz as well as awareness among the masses regarding MNP.

 
 
 

Marketing Mastermind Magazine, Mobile Number Portability, Marketing Campaigns, Indian Telecom Sector, Celebrity Endorsements, Promotional Campaigns, Telecom Regulatory Authority of India, TRAI, Mobile Phones Market, Social Media, Mobile Service Providers, Customer Retention Strategies, Mobile Phones Market.