My vision for 24/7 is to create an institution
that has a highly select list of customers with
talented individuals serving them.
Funded by the eminent VC firm, Sequoia Capital, 24/7 Customer is a pioneer
in the integrated customer lifecycle management process. 24/7 Customer’s
commitment is to outperform its customer’s best operations by 10% or
more, thereby saving on costs and building competitive advantage. 24/7
Customer’s efficiency is combined with the passion to do the right things right
and to enhance the effectiveness of its customers’ business processes.
24/7 Customer touches every point in the customer lifecycle—starting with
customer interaction services provided across various media—voice, email, chat,
etc., supported by robust back-office services.
PV Kannan, CEO and S Nagarajan, COO, founded the company in April 2000.
An eminent board of directors comprising Mike Moritz (Director–Google,
Flexitronics), George Shaheen (ex-CEO of Accenture) and Ram Shriram (ex-VP,
Amazon.com) support the management team. 24/7 Customer received $22 mn
funding from Sequoia Capital—one of the top three venture capital firms in the
world in June 2003.
24/7 Customer has strong focus to be the dominant player in customercentric
offshore services. The company has taken many initiatives in enhancing quality, employee moral and customer focus. The dedication and focus have been shown
through a number of certifications, awards and citations. 24/7 Customer was the first company
in India to be COPC certified. Fortune magazine rated the company amongst the world’s
best start-ups and Dataquest, the leading Indian IT publication, rated 24/7 Customer amongst
the dream companies to work for. |
