Six Sigma is a journey for those who are truly committed to improving the quality and meeting customer needs as well as driving human development to new levels. It is not an opportunity but a responsibility of every human resource professional in implementing and sustaining this strategy that will improve the culture in their organization. It is believed that once employees understand the concept of Six Sigma and how it works, they will begin to see new ways to buy success, as Six Sigma is something that can transform their organization into a world-class organization. In a nutshell, it would be more of an appropriate strategy towards globalization as it would lead to an overall improvement of an organization.

Six Sigma is a long-term forward thinking concept designed to generate immediate improvements to profit margins. Traditionally, an organization compared current performance with past performance not with what might have been but now Six Sigma tears down the structures on the horizon because there is no time to learn by trial and error. Generally, the success of Six Sigma is based on people who are responsible for implementing because they are the ones who play the primary role and act as a central pillar of responsibilities for putting various techniques and tools of Six Sigma into work in an organization. On these lines, Dennis Sester, Senior Vice-President of Motorola Service stated that "Six Sigma is not a product you can buy. It is a commitment." It is a process which allows the organization to improve their bottom line by designing and monitoring each and every activity, everyday of business, by minimizing waste and resources with optimum customer satisfaction. The concept was first developed by Motorola in the year 1980 translating knowledge into opportunities for business growth as it mainly emphasizes on quality improvement, which is directly proportional to financial results. Even though Six Sigma was initially implemented at Motorola to improve the manufacturing process, later all types of businesses were seen to profit from implementing this strategy.

The goal of Six Sigma establishes the link between internal processes and system management to consumer requirement. The methodology of Six Sigma mainly eliminates the use of opinions such as, `I think', `I feel', or `I believe' as it moves the organization in a more scientific way of decision making and the basic results are money, customer satisfaction, quality, growth, competitive advantages and impact on employees, etc. A question that arises in everybody's minds is: What is the difference between previous total quality approaches and the Six Sigma concept? Total quality management programs focused on finding and correcting defects whereas Six Sigma in a broader sense provides a specific method to recreate the process on making improvements in all operations within a process and producing results more rapidly and effectively, so that an error never occurs. So it can be said that Six Sigma approach produces extraordinary results by including economic value and practical utility for both the organization and the consumer.

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