"The way managers treat their subordinates is subtly influenced by what they
expect of them," this is how Livingston Sterling J (1990) defines Pygmalion effect
in management. This comes from a story by Ovid about Pygmalion, a sculptor and
prince of Cyprus, who created an ivory statue of his ideal woman. The result which he
called Galatea was so beautiful that he immediately fell in love with it. He begged the
goddess Aphrodite to breathe life into the statue and make her his own. Aphrodite
granted Pygmalion his wish, the statue came to life and the couple married and lived
happily ever after.
The story was also the basis of George Bernard Shaw's play, Pygmalion, later turned into the musical, My Fair Lady. In Shaw's play, Professor Henry Higgins claims he
can take a Cockney flower girl, Eliza Doolittle, and turn her into a duchess. But, as
Eliza herself points out to Higgins' friend Pickering, it isn't what she learns or does
that determines whether she will become a duchess, but how she's treated. Thus,
the difference between a lady and a flower girl is how she's treated that governs her behavior.
This idea is known as, "the self-fulfilling prophecy". When you believe the
team will perform well, in some strange, magical way they do. And similarly, when
you believe they won't perform well, they don't.
There is enough experimental data to suggest that the self-fulfilling prophecy is
true. There was one unusual experiment done in 1911 on a very clever horse called
Hans. This horse had the reputation for being able to add, multiply, subtract, and divide
by tapping out the answer with its hooves. The extraordinary thing was that it could
do this without its trainer being present. It only needed someone to put the
questions (Aronson and Carlsmith, 1962).
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