In an increasingly knowledge-intensive and global economy, the management of human capital remains the only competitive advantage to be ahead of others. The emergence of the six sigma integrating into HR is the latest buzzword around which is a data-driven and logical rationale approach. It provides organizations with a systematic method for upgrading their business operations. DMAIC (define, measure, analyze, improve and control) is one of the most prevalent method supported by a range of statistical tools.

Six sigma has become a new mantra in the quality management and the time now beckons HR to strive for quality approach. Thus, this initiative has help to form a nexus between the HR and the Six Sigma, in fact, modern day HR to be precise. A data-driven and disciplined approach is what best defines Six Sigma. The methodology is used for eliminating defects in any process starting from manufacturing at one pole to transactional at another side. Defects can be eliminated in all kind of products and services. It means optimizing response time to enquiries, speedy employee

grievance redressal maximizing and accuracy on the recruitment process as well as foolproofing the HR which has till now been the support system to the parent department from errors inaccuracies and inefficiency.

A Peep into Six Sigma

Chances are quite bright that you may have come across the term six sigma particularly in reference to the company, General Electric, that made it popular in the 1990s. The philosophy underlying six sigma is to reduce process output variation. The performance of a process in terms of its variability is compared with different process using a common metric. This metric is Defects Per Million Opportunities (DPMO). This calculation requires three pieces of data:

Unit: The item produced or being serviced.

Defect: An item or event that does not meet the customer's requirements.

Opportunity: A chance for a defect to occur.

HRM Review Magazine, Integrating Six Sigma and HR, Six Sigma, Six Sigma Definition, Six Sigma Roles, Six Sigma in Managing Human Capital, Six Sigma in Corporate Staffing, Employment Branding, Paradigm Shift to Six Sigma Culture, Being Included in Six Sigma, Pitfalls to Avoid while Practicing Six Sigma, Six Sigma to Lean Six Sigma, Defects Per Million Opportunities - DPMO.