Ken
Lay and Jeffrey Skilling of Enron have been found
guilty. We will never know whether or not their failure
to accept responsibility for the actions of their
employees would have altered their sentences. Their
lack of apparent shame, however, is disappointing
and shows a gap in credible leadership that has lead
to a loss of confidence across the corporate landscape.
Advertising executives, in particular, need to be
especially vigilant when it comes to questions of
ethics. Bass noted that managing the perception or
impression of the targeted audience is specifically
the domain of advertising firms (1998, "Ethics,
Character, and Authentic Transformational Leadership",
Leadership Quarterly, 10, 2 pp. 181218). Being
able to control it so that it does not raise issues
of trust and credibility is the responsibility of
the firm's leadership. Too often, leaders rely upon
the notion of "plausible deniability" which
ensures that most leaders have plenty of excuses that
shelter them from the impact of most of their decisions.
A copywriter and an advertising executive may work
together on an ad that the leadership never sees.
Whose responsibility is it thenthe parties directly
involved alone, or the leadership of the firm?
The
reality is that many ethical crises are really a direct
reflection of top leadership. Aggressive accounting
practices, (mis)leading advertising, overstated public
relations campaigns, questionable performance claimsthere
are many examples of businesses that have gotten caught
crossing a line from acceptable practice (i.e., within
the legal, ethical, and societal boundaries) and unacceptable
practice. Behind each situation lies the small, but
influential group of leaders that through action and/or
inaction support the crossing of the line. |