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Management
Global CEO
August '03
 
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D-Link (India) Ltd.
Intel's new technology: The Itanium 2
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D-Link (India) Ltd. -- Rajesh Kumar Singh

D-Link India (DIL), a subsidiary of the multinational D-Link Corporation Group Taiwan, is one of the fastest growing networking product companies in India. DIL has a range of products that command a substantial market share in networking, internetworking and structured cabling. With a strong brand name, effective R&D base and the strong backing of its parent, DIL looks well placed to emerge as a leader in its business.

Article Price : Rs.50

Intel's new technology: The Itanium 2 -- Ravi Madapti

Intel's Itanium processors were 64-bit chips, specifically designed for high-end enterprise and high-performance applications. The Itanium 2 processor was the second in the Itanium processor family. Intel faced major challenges in gaining acceptance for Itanium. Intel had put tremendous amounts of energy and money behind Itanium. Intel's IA-64 fund, started by Intel for encouraging the use of Intel architecture, had invested heavily in start-ups to assist them in developing Itanium-based applications and worked extensively with established hardware and software manufacturers to get them involved in Itanium-based projects. Would Itanium 2 also share the same fate as Itanium 1 or would the tech world embrace this new processor? The article illustrates the challenges involved in gaining market acceptance for a new technology.

Article Price : Rs.50

ABB's turnaround -- Mitu Jayashankar

After Ravi Uppal took over as the ABB's India manager in 2001, he has been chasing various product and service opportunities. And finally, the strategy appears to be paying off.

The Britannia imbroglio -- Naazneen Karmali

The real issues of the Britannia fracas relate to corporate governance especially in owner-driven companies.

Leadership for extraordinary performance -- Joseph J DiStefano

While success in the marketplace depends on the managers' ability to provide leadership, extraordinary performance depends on their ability to provide extraordinary leadership. The article explains how leaders generate such performance and examines whether the leadership behavior is consistent around the world or are there differences between countries or corporate cultures.

Telco's global game plan -- T Surendar

It is not just another turnaround story. It goes well beyond that. In two years, the Pune-based automobile giant, Telco, has not only shrugged off a huge Rs. 500 cr loss, but has also spurred its heavier division, the Rs. 7,000 cr commercial vehicles business. Telco is poised to launch a new range of international trucks across a set of emerging markets by 2006. Telco can leverage its advantage of being the lowest cost manufacturer of trucks and buses in the world. But it wants to do more. It plans to build its own marketing network in these countries and take on Daimler-Chrysler, Volvo and Scania. Can Telco pull it off?

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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