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Management

HRM Review


August' 03
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Job Sculpting: Customizing the Job to the Individual
Job Sculpting: Not All That New
Measuring the RoI on Training
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Job Sculpting: Customizing the Job to the Individual -- P V L Raju

Correlating the heart and mind of the employee by helping him/her identify his/her life interests is the secret behind the employee retention. This is otherwise called as job sculpting. The article looks at various aspects of this job sculpting.

Article Price : Rs.50

Job Sculpting: Not All That New -- G R K Murty

"Shyam Shyammmm"

"Yess, mum, you called me"

'No, not you, I need Shyam"

"He is playing outside, Mum tell me, I shall help you"

"Oh! No! I need Shyam to go and get grandma"

"Ohhooo! Mum common, I could as well do that for you"

"Nai beta (No son), He does it better"

"common, Mum."

"Look, beta (Son) ability to do a job and love to do it are two different Shyam loves to treat elders fondly and that's what old people, too, look forward to"

"Well! That's your problem."

Article Price : Rs.50

Are Workplace Bullies Sabotaging Your Ability to Compete? -
- Linnea B McCord and John Richardson

Workplace bullying represses the productivity and innovation in organizations by targeting the best people of the organization. This is increasingly becoming a major threat to the organizations. This article tries to identify and suggests some methods to deal with bullying behavior in the organization.

Peer Appraisal : A more productive method? -- Allan Mackintosh

Performance appraisal is always a tough task for managers. Though many methods are available for it each one poses a different set of challenges. This article looks at the intricacies of the peer appraisal.

Measuring the RoI on Training -- Andrew Dutta and Manjeesh K Singh

There has always been a tug of war between the HR professionals and their top managers to evaluate the effectiveness of training. "What is the benefit that our organizations will reap if investment is made in providing training to our employees?"is a question that every manager asks his/her HR counterpart. And the HR person answers this with a pinch of salt.

Article Price : Rs.50

Corporate Culture Matters! Lessons From Real Enterprises
-- Anand Agrawal and Sunil Bhardwaj

The recent Enron collapse has sent shockwaves all over the financial world and raised serious questions regarding corporate culture and governance. However, on the other hand there are other big houses that are not only surviving but also increasing their worth and are becoming living examples of good corporate culture. So, we submit that the corporate culture matters a lot these days. It can either bring prosperity or disaster to organizations, depending on whether the corporate culture is toxic or healthy. The Enron executives created a culture of greed, corruption and deception; eventually, the enron collapsed because of the inevitable correction made by forces of the market place. The Paper further progresses with the classification of corporate cultures and ends with the stress on importance of managing culture. Along with these it presents some case highlights on corporate culture in some corporations to understand the concept better.

HR Perspectives

  • Creating your E-learning strategy
  • Managing by commitments
  • Fear of Feedback
  • Leadership and the Psychology of turnarounds
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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