Realignment is cohesiveness
of cross-business units relationships, and providing the necessary support, stretch and
trust for them to work effectively together.
Rejuvenation is ensuring continuous learning across the
entire organization.
The model is illustrated using detailed examples from Kao
Corporation of Japan.
There are ample examples in the corporate field in which many
organizations have tried to transform themselves through
revitalization and self-renewal. Yet, for every
successful corporate transformation, there is an equal story of a
prominent failure.
What accounts for the success of some corporations and the
failure of so many others? In observing, how the successful corporate
transformation processes have differed from those that struggled or
failed outright, it is observed that first successful transformation
processes almost always followed a carefully phased approach that focused
on developing particular organizational capabilities in an
appropriate sequence. Second, the managers of the successful companies
recognized that transformation is as much a function of the
individual's behaviors as it is of the strategies, structures and systems that
top management introduces. As a result, rather than becoming
preoccupied with downsizing and re-engineering programs, they focused much
attention on the changes required to fundamentally reshape
the company's cultural context.
A study of the failure of corporate transformation efforts reveals
that companies that failed tried to change too much, rather
than change too little. Faced with the extraordinary demands of
their highly competitive, rapidly changing, operating environments,
managers have eagerly embraced the flood of prescriptive advice
that consultants and academics have offered as solutions, typically in
the random sequence of a supply-driven market for management fads.
In many companies, the frontline managers were bewildered
when faced with multiple, inconsistent priorities. In contrast,
companies that were most successful in transforming themselves into more
flexible, responsive organizations pursued a much simpler, more
focused sequence of actions. |