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Management

Effective Executive


September ' 03
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Change and Leadership Style
50
Succession Planning and Change Management
50
Continental Airlines : Flight Back to Trouble
50
Retailing in India - Coming of Age
50
Profiting from Customer Profitability
50
Relationship Marketing : Old Practices in New Form
50
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Cover Story

Change and Leadership Style -- CSV Ratna

In today's dynamic business environment the leadership also has to change. Success of an organization depends on synchronizing leadership style with the requirements of changed environment.

© IUP . All Rights Reserved.

Article Price : Rs.50

Succession Planning and Change Management -- Anil Kumar Kartham

Succession planning is crucial for the success of a company. Selecting the right successor is one of the important responsibilities of an incumbent CEO. This article explains some of the fundamental aspects of succession planning.

© IUP . All Rights Reserved.

Article Price : Rs.50

Building Savvy Companies: Seven Steps Leaders Can Take To Liberate Thinking -- Daniel D. Elash

Good leaders create savvy companies by provoking the people within an organization to think well together as an organic whole. Companies that don't think are unable to sustain their positions.

© 2003 Daniel D Elash, Ph.D. All Rights Reserved

Business Environment

Continental Airlines : Flight Back to Trouble
-- Amit Singh Sisodiya & N Janardhan Rao

The tale of Continental Airlines is that of ups sand downs. The company faced two bankruptcies in its seven-decade-old history. And, despite its successful recoveries from the state of bankruptcy, first in 1983 and then in 1990, the company's performance is yet to be consistent. Post 9/11 attacks saw Continental recording two successive years of losses and is yet to return to profit-making ways.

© IUP . All Rights Reserved.

Article Price : Rs.50

Industry Note

Retailing in India - Coming of Age -- Jitamitra Mohanty

The retailing industry in India is going through a major transformation. Organized retailing is emerging in a big way and super market chains are spreading very fast.

© IUP . All Rights Reserved.

Article Price : Rs.50

Strategic Management

Profiting from Customer Profitability - Pradip Sinha

In today's business environment, profitability is a necessary condition for the existence of a firm and a means to more important ends. And customer profitability is the best foot forward in meeting the above needs of today's organization

© IUP . All Rights Reserved.

Article Price : Rs.50

Marketing Management

Relationship Marketing : Old Practices in New Form
-- Sudeshna Ray, VS Pai and KR Jayasimha

Relationship marketing has gained popularity in the recent past as an approach to developing bonding with individual constituents of the value chain of a firm operating in an industry. This article examines this phenomenon in some measure of detail, keeping the time-horizon as an important element of the study

© IUP . All Rights Reserved.

Article Price : Rs.50

Global Executive Summaries

  • Apple is Changing
  • American Brands Still Calling the Shots
  • Troubled European Car Industry
  • IBM Going for Total Business Solution
  • Maruti: A Dawn for Privatization
  • Tourism industry Going High
  • Microsoft's New Venture
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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