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Insurance Chronicle    


September ' 05
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Indian Life Insurance Industry: A Retrospect
Aspects of Assignment
Indian Insurance Industry: Embracing the CRM Philosophy
A Model for Managing Risk in Business Process Outsourcing Liability Problem
Bermuda Reinsurance Market
Northwestern Mutual Financial Network
     
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Indian Life Insurance Industry: A Retrospect - - U Jawaharlal

The Indian life insurance market has been a mixed bag of rapid growth in some areas and lagging behind in several others. Rectification of the imbalance has been attempted by liberalizing the industry and opening it up to private participation. While the industry has grown in size, have we accomplished all that was envisaged?

Article Price : Rs.50

Aspects of Assignment - - V N S Pillai

If a problem arises during the course of the policy term, the insured needs to know how to proceed. Assignment is a solution to this problem. Easy-to-use forms enable assignment to be made easily. There are customized forms available for use with any insurance contract which enable a person to transfer an active insurance policy as collateral.

Article Price : Rs.50

Top Ten Canadian Insurance Crimes of 2004

Hapless victims put up with a lot of inconvenience and misfortune because of the big money involved in insurance fraud and theft. There is a dire need to spread awareness about these crimes and the penalties charged.

A Question of Faith - - Melanie Wright

What with scandals and falling stock markets, pensions have had a bad press in the past few years.The days of being able to rely completely on the employer for a full retirement pension have gone. These days, the employees have to take on an extra burden to make their retired future as secure as their current living standards.

The Pension Messiah - - Christine Seib

Company pension schemes going belly-up and dire market conditions may have contributed to the pension crisis, but the basic problem is, we live longer and work less. Christine Seib investigates who's doing what to stem the pension crisis.

Indian Insurance Industry: Embracing the CRM Philosophy - - V V Gopal

With the entry of private players into the sector, the insurance landscape is witnessing a revolution. This article discusses their impact in the areas of product knowledge dissemination, creating new markets and customer acquisition. The author accentuates the significance of the role of CRM as a vital tool with reference to business expansion and service through intermediaries.

Article Price : Rs.50

Prepare Now for What Could Be a Hectic Hurricane Season - - Dave Kaiser

Several southeast associations representing hundreds of free insurance agencies and thousands of employees in coastal states are stressing on hurricane insurance. They have implemented their own hurricane awareness plans. The season that weather experts are predicting will be similar to or even worse than that of last year and they are trying to take some measures with regard to insuring against mishaps.

What Global CEOs Should Be Thinking About - - Kai-Uwe Schanz

Global CEOs are facing some formidable challenges which need some changes. How they are coping with these challenges and focusing beyond the new world forms the crux of this article.

A Model for Managing Risk in Business Process Outsourcing Liability Problem

- - Pushpender Kumar

This article focuses on the risk factor associated with Business Process Outsourcing (BPO) services in developing countries. This risk arises due to the psychological and other factors associated with employees. This model is suggested to MNCs to minimize risk when outsourcing business to companies in developing countries. From a social point of view, the unemployment rate in America is increasing and the Americans are protesting outsourcing.

Article Price : Rs.50

The Late Notice Defense in Reinsurance - Updated - - Larry P Schiffer

IRMI.com had earlier discussed how different states react to the reinsurer's defense to payment under a reinsurance contract based on the reinsured's failure to promptly notify the reinsurer of the underlying claim. Some states equate late notice on a direct basis with reinsurance and some states do not. Some states require a showing of prejudice and some do not.

Bermuda Reinsurance Market - - AbhishekAgrawal

It is interesting to note that the small island of Bermuda is the seventh largest reinsurance market in the world. This is mainly due to the regulation half a century back that led to the development of the market in Bermuda. The market has developed at a more rapid pace in the last 10-15 years. Many Bermuda-based brokers, insurance and reinsurance companies play an important role in the global market. Bermuda has developed a model that is worth replicating and it makes a good case for study.

Article Price : Rs.50

Anchors Away: The Coast (Except Southeast) is Clear for Marine Insurance

- - Stephanie K Jones

Insuring pleasure boats is not mandatory and hence how many of them are insured is one's guess. However, financiers and marinas insist that boats and yachts should be insured sufficiently, for obvious reasons. The complications involved with the process of insuring them is what forms the essence of this article.

Northwestern Mutual Financial Network

Article Price : Rs.50

Tariffs have Shackled Non-life Insurance Firms - - Kamesh Goyal

Bajaj Allianz General Insurance Company tops the charts in terms of profitability among private players. Of its net profit of Rs. 47 cr, as much as Rs. 36 cr was on account of underwriting profit, implying that the company has priced its products right and taken good business onto its books. At the same time, its shareholdersBajaj Auto and Allianzcould well be laughing all the way to the bank looking at the company's return on equity quoting at 34%. So what makes this company tick and top the charts repeatedly? Our management philosophy is not to encourage wasteful expenditure, says Kamesh Goyal, CEO of Bajaj Allianz. No secretaries or chauffeurs, Goyal drove down 200 km from Pune on his own to Mumbai. That's what Freny Patel and Rajendra Palande found out when they sat with Goyal across the table. Excerpts:

Global Executive Summaries
  • Computer Forensics
     Full Text: www.claimsmag.com
  • Intangible Worth of Companies
    Full Text: www.irmi.com. Originally published as “Deming’s Point #6 as Applied to the Insurance Industry”.
  • Speed to Service
    Full Text: www.insurancenetworking.com. Originally published as “Speed, Service Define Success”.
  • Win-win Situations
    Full Text: www.canadianunderwriter.ca. Originally published as “Piecing it Together”.
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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