The
appearance of advertisements and signs like "Grand festival discount",
"Special, once in a lifetime offer" and the more honest "Special
clearance sale" could be confessions by companies about their inability to
escape commoditization of their products.
At
this point, one may wonder what commoditization is. As a general term, commoditization
is the process by which a product that was not a commodity is transformed into
one.1 It is also known as commodification. However, it has different
terms of reference for economics and business. In economics, commoditization is
seen as the transition from a state of monopolistic competition to that of perfect
competition. In business, it is the name for a process whereby a branded product
with differentiating features is degraded into one that competes purely on price
alone.Going
back to the first definition, we see the word "commodity" juxtaposed
with "product". The definition implies that though the two are essentially
different, the process of commoditization renders them similarity.
Commodities
do not possess any distinctive features and therefore are fungible, which means
that their nature is unchanged. As such, their prices are governed by the laws
of supply and demand. Manufacturers have more leeway in fixing prices because
they must incorporate the cost of manufacturing into the price. The rationale
behind this is governed by the concept of value exchange. By subjecting commodities
to a manufacturing process, companies are altering their nature so that customers
derive incremental value. Thus, goods have their own identity based on their differentiation.
To be successful, this differentiation has to be meaningful to customers and must
sustain this meaning over a period of time. This is where they create their own
identity in the minds of consumers and develop into a unique brand. |