When
customers enter a retail store, the first question they ask is "what is the
price of the product?" Price is an important factor for both the seller and
the customer, where they think they are making more value through a transaction.
Customers think they are getting more for less and the seller thinks he is giving
less for more, but what is the true inherent value of the product? Why are there
two different perceived values for the same product?
Let
us consider a small example. A private label product, say "X", is priced
at Rs. 50. The retailer thinks that by selling the product he can make 10% profit
i.e., the inherent worth of the product in terms of cost is, Rs. 45 only. The
seller is fully aware of the inherent worth of the product and, hence, will never
sell the product excluding profit (for less than Rs. 45).
The
customer thinks differently, by paying Rs. 50, anticipating that the product is
more valuable than Rs. 50; otherwise, he can't buy the product i.e., his policy
is getting more for less. He presumes the hidden value of the product may be Rs.
55, making 10% extra value out of purchasing the product, "X" at Rs.
50. |